Customer Service Agent

Overview

Join the award-winning Ground Services Operations team at Qatar Airways as a Customer Service Agent at Hamad International Airport, Doha. This role involves delivering exceptional 5-star service to all Qatar Airways passengers, ensuring their journey is memorable across multiple airport touchpoints such as check-in, boarding, transfer desks, and baggage services. Your interactions will reflect Qatar Airways' professional standards by strictly following all policies and procedures.

Key Areas of Assignment

• Customer Services: Assist passengers face-to-face by addressing inquiries related to flights and airport facilities, including connecting flight details and directions.
• Check-in Counters: Manage queues, facilitate efficient check-ins by verifying travel documents, supporting special needs passengers, and directing code-share and staff travelers appropriately.
• Boarding Gates: Oversee boarding procedures maintaining safety and efficiency, including managing announcements, boarding priorities, baggage checks, and passenger counts.
• Transfer Desk: Provide seamless service for connecting passengers, issuing boarding passes and meal vouchers while recording baggage details.
• Hub Control Centre: Ensure timely completion of pre- and post-flight activities like passenger editing, load management, report compilation, and shift handovers.
• Premium Operations and VIP: Assist customers in premium check-in areas, transit lounges, boarding gates, and VIP operations.

Qualifications and Skills Required

• Minimum high school education with a minimum of one year in a customer service role.
• Experience dealing with customers in service industries; airport experience is advantageous but not mandatory.
• Ability to handle multiple demands and priorities efficiently under pressure.
• Excellent verbal and written communication skills, capable of interacting with diverse nationalities and customer backgrounds.
• Capability to work in a fast-paced environment and on rotating shifts including weekends and holidays.
• Physical fitness to stand for extended periods during shifts.
• Strong customer service attitude characterized by diplomacy, helpfulness, outgoing personality, and teamwork spirit.
• Uniform adherence is mandatory during duty hours.

Additional Information

As part of the Qatar Airways Group, you become a member of a globally recognized airline renowned for continuous growth and groundbreaking achievements. This is your opportunity to contribute to a leading international community where challenges are embraced and your ambitions can soar without boundaries.

Closing date for applications: September 20, 2026.