Customer Service Agent - Brighton

About the Role

We are looking for a talented customer service agent to join our team in Brighton, representing a leading global mobility service provider. In this role, you will be the primary contact for customers, delivering outstanding service and managing vehicle rentals. You will also handle various branch responsibilities to ensure smooth operations.

Key Responsibilities

• Serve as the initial point of contact for customers with a friendly and professional demeanor focused on sales and service.
• Offer personalized rental options to create memorable customer experiences.
• Manage rental contracts and respond to customer inquiries efficiently and courteously.
• Assess and confirm vehicle damages with customers, ensuring proper documentation and notifying management.
• Support branch operations through tasks such as refueling vehicles.
• Coordinate vehicle deliveries and collections between branches to maintain service timeliness.
• Assist in preparing, cleaning, and valeting vehicles to uphold high-quality standards.

Skills and Requirements

• A strong passion for sales combined with excellent customer service skills.
• Previous experience interacting directly with customers, ideally within service, tourism, or sales sectors.
• Proficient communication skills in English.
• Flexible and team-oriented, ready to work shifts including weekends and holidays.
• Possession of a valid driving license with a minimum of one year's driving experience.

Benefits

• Competitive salary with guaranteed take-home pay of £30,784 plus an uncapped bonus system.
• Enrollment in the company pension scheme.
• 22 days of annual leave in addition to bank holidays.
• Paid training sessions and plentiful opportunities for professional development.
• Exclusive employee discounts on car hire and extensions of benefits to family and friends through a staff rental scheme.
• Access to wellbeing resources via a dedicated app and in-service life assurance coverage.
• Family-friendly policies alongside support through an Employee Assistance Programme.
• Free parking at the branch for convenience.

About the Company

We are a global leader in mobility services with approximately 9,000 employees and €4 billion revenue. Our mobility platform offers a wide array of services including car rental, car sharing, ride-hailing, chauffeur services, and car subscriptions, operating in over 110 countries with more than 2,000 rental locations. We prioritize exemplary customer experience and long-term business stability through entrepreneurial values. Join us to contribute to an international team that values professional growth and quality service.