Customer Development Representative

About WP Engine

WP Engine empowers businesses and agencies worldwide to confidently build, manage, and enhance their WordPress websites and applications. Serving over 1.5 million customers across more than 150 countries, the company delivers premium, enterprise-level solutions, including specialized WordPress platforms, eCommerce and agency solutions, and developer tools such as Local and Advanced Custom Fields. WP Engine powers around 8% of daily web visits globally.

Role Overview

We are seeking an enthusiastic Customer Development Representative (CDR) experienced in building and maintaining relationships with both technical personnel and leadership. This role is crucial in uncovering opportunities through outbound prospecting and generating fresh leads to expand WP Engine’s presence.

Key Responsibilities

• Research and log detailed contact, account, and opportunity data.
• Develop and nurture existing accounts, aiming to reduce inactivity.
• Identify customer needs through consultative sales techniques and present relevant WP Engine solutions.
• Communicate the advantages of our offerings to prospects across diverse sectors.
• Consistently arrange valuable meetings and opportunities to surpass quota targets.

Desired Expertise and Attributes

• Strong enthusiasm for ongoing professional development with aspirations to progress into a closing sales position.
• Receptive to feedback, actively seeking and implementing constructive criticism to refine sales abilities.
• Possess a resilient, performance-focused attitude, maintaining energy and composure despite rejection in a dynamic environment.
• Self-motivated with a robust work ethic and proven history of exceeding goals.
• Previous experience in sales or outbound prospecting is mandatory; familiarity with structured sales methodologies like Solution Selling, Customer-Centric Selling, Sandler, or SPIN is highly desirable.
• Effective at engaging prospects and building rapport across multiple channels such as phone, video calls, email, and LinkedIn.
• Proficient in using Salesforce.com or other CRM platforms to manage and track sales pipelines efficiently.

Benefits and Perks

• Equity via Stock Options, granting employees ownership stakes.
• Fully paid health coverage including medical, dental, and vision plans.
• Company pension scheme with contribution matching.
• Fully paid life insurance and income protection.
• Supplemental maternity and paternity pay.
• Access to employee assistance programs.
• Generous holiday allowance to support work-life balance.
• One-time £375 stipend to set up a home office.
• Company wellness days promoting health and wellbeing.
• Cycle to Work scheme for sustainable commuting.
• Access to TELUS Health perks.
• Continuous learning opportunities via LinkedIn Learning, Workday Learning, and a dedicated Career Growth Portal.

Diversity and Inclusion

WP Engine strives to embrace diversity in its broadest sense, welcoming individuals of all backgrounds, experiences, and perspectives. The company is committed to equal employment opportunity without discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic by law.