Customer Delivery Hub Driver Installer

Overview

This role places you as an Installation Specialist within one of our Customer Delivery Hubs, where you'll deliver and install a variety of products like furniture, kitchen appliances, sound systems, and TVs directly into customers' homes. You will work as part of a two-person team operating a 7.5-tonne vehicle, requiring you to be at least 18 years old.

Key Responsibilities

• Represent the John Lewis brand by delivering exceptional customer service at all times.
• Collaborate with the warehouse team to load your delivery vehicle with daily orders.
• Show respect and care for customers’ homes and adeptly handle unexpected situations, finding solutions that satisfy customers.
• Efficiently and carefully install products, instructing customers on their use post-installation.
• Stay informed about new products and technologies related to your responsibilities.
• Maintain a safe working environment throughout your duties.

Please note this position involves substantial manual handling of large items, including sofas, appliances, sports gear, furniture, beds, and mattresses.

Essential Qualifications and Experience

• Previous installation experience is necessary; training will be provided for accreditation.
• Holder of a Manual C1 UK driving licence with a clean record (maximum 6 points).
• Possession of DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card upon starting.
• Must have a Tachograph Card.
• Proven experience driving 7.5-tonne vehicles.
• Experience working directly with customers.
• Strong verbal communication abilities including phone and face-to-face interactions.
• Good technological literacy.

Desirable Skills

• Experience installing and disconnecting white goods.
• Skills in TV installation.
• Competence in assembling flat-pack furniture.

About Us

We are the UK's largest employee-owned business, known for our John Lewis and Waitrose brands. We embrace ownership culture, innovation, and inclusivity, focusing on outstanding retail experiences and food service.

Additional Information

• Certain roles may require pre-employment checks such as DBS and financial probity verification.
• Vacancies may close early due to volume of applications; early application is advised.
• Flexible working options such as compressed hours, job sharing, or shorter contracts are supported and can be discussed in interviews.