Customer Delivery Driver - Skipton

Role Overview

As a Customer Delivery Driver for Tesco in Skipton, you will represent the company to customers directly at their homes. This position involves not just driving but providing exceptional service with a friendly demeanor. The work is physical and varied, and you will mainly work alone, supported by managers and team members at the base as needed.

Work Schedule

• Sunday: 8:00 AM to 6:00 PM
• Monday: 3:00 PM to 11:00 PM
• Thursday: 8:00 AM to 6:00 PM
• Friday: 7:00 PM to 11:00 PM

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and work area to ensure customers receive their shopping in excellent condition.
• Load the van safely, conduct necessary checks to confirm it is roadworthy and ready to provide great service.
• Communicate any order changes, substitutions, or short expiry products to customers clearly and politely, handling refunds when necessary to maintain a smooth customer experience.
• Handle products with care during delivery, treating every order as your own to uphold quality and customer trust.
• Deliver orders within the specified time slots, offering warm and genuine customer service at the doorstep, making customers feel valued and well cared for.

Candidate Requirements

• Foster strong working relationships with colleagues to promote team morale and deliver excellent customer service.
• Be friendly and welcoming both to customers and team members.
• Adapt quickly to changing needs and circumstances on the road and in the store.
• Hold a valid UK, EU, or EEA driving license (full or automatic) for at least one year with no more than three penalty points.

Compensation and Benefits

• Starting pay at 3.45 to 3.85 per hour, with increased rates for locations within the M25 and possible additional payments.
• A guaranteed minimum of 12 to 16 hours of work per week.
• Holiday entitlement starting at 20 days plus a personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working options available from the first day.
• 10% discount with Colleague Clubcard, rising to 15% on pay-day weekends, and a second card to share with family.
• Access to complimentary wellbeing services supporting physical, mental, and lifestyle health.
• Life insurance coverage worth five times your pay and an award-winning pension scheme with up to 7.5% employer matching contributions.
• Additional benefits including discounts, share schemes, and cycle-to-work initiatives.
• Uniform provided and policies to support key life events.

About Tesco

Tesco aims to be every customer's favourite shopping choice by serving customers, communities, and the environment responsibly and sustainably. The company embraces diversity, equity, and inclusion, ensuring everyone feels represented and comfortable to be themselves. They are open to discussing flexible working arrangements to accommodate individual life circumstances.

Tesco holds Disability Confident Leader accreditation, offering a fully inclusive and accessible hiring process.