Customer Delivery Driver - Lanark Superstore

Role Overview

As the representative of Tesco on the road, Customer Delivery Drivers engage directly with customers at their homes each day. This role requires more than just driving—it emphasizes providing excellent service with a friendly demeanor. The work is physical, hands-on, and varied, with no two shifts alike. Drivers operate mostly independently but have the support of a team of managers and colleagues at the base when needed.

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and workspace ensuring all customer orders are delivered in perfect condition.
• Load the delivery van safely and perform all necessary checks to confirm the vehicle is roadworthy and ready to deliver excellent service.
• Communicate any changes to customer orders, substitution items, or items nearing expiry in a friendly manner, providing refunds as appropriate to maintain a smooth and positive customer experience.
• Handle products carefully, treating each order as if it were your own to uphold quality and customer confidence.
• Deliver orders within customers’ designated time slots, offering warm and natural service at the doorstep to ensure customers feel valued and well cared for.

Candidate Requirements

• Ability to build strong working relationships with colleagues to foster team spirit and deliver outstanding service to customers.
• A warm, friendly, and welcoming attitude towards customers and colleagues alike.
• Adaptability to respond quickly to changing customer needs and a readiness to embrace change both on the road and in-store.
• Possession of a valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months, with no more than three penalty points.

Benefits

• Holiday entitlement starting from 20 days plus a personal day, increasing to 22 days after completing 12 months, plus Bank Holidays.
• Flexible working options available from the first day of employment.
• 10% discount via Colleague Clubcard, increasing to 15% on pay-day weekends; includes an additional card for family use.
• Access to free wellbeing services supporting mental, physical, and personal health.
• Life insurance coverage at five times your pay and participation in an award-winning pension scheme with contributions matched up to 7.5%.
• Wide range of benefits including various discounts, share schemes, and a cycle-to-work program.
• Uniform provision and company policies designed to assist you through significant life events.

Additional Information

Tesco is committed to creating an inclusive environment and values diversity, equity, and inclusion. The company is an accredited Disability Confident Leader and pledges to offer accessible recruitment processes and flexible working arrangements. We encourage dialogue during the application process about any support needed to accommodate individual life circumstances.

As part of Tesco’s vision to be every customer’s preferred way to shop and mission to serve customers, communities, and the planet responsibly and sustainably, this role contributes directly to that goal.