Customer Delivery Driver - Gloucester Brockworth Extra

About the Role

As a Customer Delivery Driver representing Tesco on the road, you will serve as the friendly face meeting customers directly at their homes. This role involves more than just driving—it focuses on assisting customers and delivering outstanding service with a positive attitude. The position is physically engaging and dynamic, with varying daily tasks. You will primarily work independently during your shifts, supported by a team of managers and colleagues at the base whenever required.

Starting pay for this role is £14.18 per hour, increasing to £15.45 per hour in Tesco stores located within the M25 area. Some locations may have additional pay incentives. A guaranteed minimum of 16 hours per week is offered, with some roles available for 12 hours per week.

Key Responsibilities

• Ensure your van, trays, and work environment are kept clean, organized, and tidy to guarantee customers receive their deliveries in perfect condition.
• Safely load the delivery van and perform all necessary checks to confirm it is fit for the road and ready to provide excellent service.
• Communicate clearly and warmly with customers regarding any changes in their orders, including substitutions or items nearing expiration, offering refunds when appropriate to maintain a smooth and positive customer experience.
• Handle all products with care, treating each order as if it were your own to maintain quality and trust.
• Deliver orders punctually within the customer's designated time window, provide courteous service at their doorstep, and ensure they feel appreciated and well supported.

Candidate Requirements

• Establish and maintain strong working relationships with colleagues to foster a positive team environment and deliver excellent customer service.
• Be warm, approachable, and friendly in interactions with both customers and team members.
• Adapt quickly to changing customer needs and demonstrate flexibility both on the road and within the store.
• Hold a valid full UK/EU/EEA driving license (manual or automatic) for at least 12 months, with no more than three penalty points.

Benefits and Perks

• Start with 20 days of holiday plus a personal day, increasing to 22 days after one year of employment, plus bank holidays.
• Access to flexible working arrangements from day one.
• Enjoy a 10% discount through the Colleague Clubcard with an increase to 15% during pay-day weekends, plus a second card to share with family members.
• Free wellbeing services supporting mental, physical, and overall life health.
• Life insurance valued at five times your salary and an award-winning pension scheme with employer matching contributions up to 7.5%.
• Various benefits to select from, such as discounts, share schemes, and cycle-to-work programs.
• Provision of uniform and supportive policies to assist you throughout important life events.

About Tesco

Tesco aims to be every customer’s favorite shopping destination by serving customers, communities, and the environment responsibly and sustainably. The company is dedicated to diversity, equity, and inclusion, striving to create a workplace where everyone feels represented and free to be themselves. Flexible working conversations are welcomed during application to accommodate individual needs. Tesco is recognized as a Disability Confident Leader and is committed to ensuring an inclusive recruitment process with accessible support available.