Customer Care Executive

Overview

Rohini Enterprises is seeking a Customer Care Executive based in Bengaluru, Karnataka. The role involves professionally handling customer interactions across various communication channels and ensuring customer satisfaction through effective problem resolution and support.

Key Responsibilities

• Respond promptly to customer questions and issues via phone, email, chat, or social media.
• Deliver outstanding customer service by addressing concerns, inquiries, and complaints in a courteous and efficient manner.
• Provide assistance related to product details, troubleshooting, order tracking, and billing queries.
• Demonstrate empathy and actively listen to customers to understand their needs and deliver suitable solutions.
• Keep precise records of customer interactions and transactions using the company’s CRM system.
• Work closely with sales, technical support, and logistics teams to manage complex cases and escalate unresolved problems when necessary.
• Propose improvements to customer support workflows, documentation, and training resources.
• Stay informed about product updates, promotional offers, and company policies to offer accurate information.
• Meet service level agreements (SLAs) and performance targets related to response time, resolution efficiency, and customer satisfaction.
• Analyze customer feedback, identify recurring issues, and escalate trends to management for further evaluation and response.

Required Qualifications and Skills

• Strong verbal and written communication ability.
• Excellent interpersonal skills with an ability to stay calm and professional under pressure.
• Problem-solving skills coupled with a proactive attitude toward issue resolution.
• Meticulous attention to detail in capturing and maintaining customer information.
• Capacity to work effectively both independently and as part of a team in a dynamic setting.
• Familiarity with CRM software, email platforms, and customer support technologies.
• Previous experience in customer service or related domains is desirable.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• A positive, customer-focused mindset eager to facilitate client success.
• Minimum education of a high school diploma or equivalent; additional qualifications or certificates in customer service are advantageous.

Compensation

The position offers a monthly salary ranging between 10,000 to 10,003 INR.