Customer Care Executive

About the Role

We are looking for a passionate Relationship Manager Executive to join the Servicing department at NoBroker in Bengaluru. This full-time position plays a vital role in transforming the real estate experience by assisting customers in their property buying, selling, and renting journeys without intermediaries. NoBroker is India's pioneering PropTech unicorn headquartered in Bengaluru, connecting over one crore customers with innovative solutions and saving substantial brokerage fees annually.

Key Responsibilities

• Serve as a Relationship Manager for paid customers, nurturing trust and fostering long-term engagement.
• Analyze customer requirements thoroughly and help identify suitable tenants or properties with customized solutions.
• Handle inbound and outbound communications seamlessly, negotiate effectively with prospects, and maintain consistent account updates.
• Leverage internal platforms and comply with organizational standards for delivering prompt and high-quality service.
• Go beyond expectations to guarantee excellent customer satisfaction and service delivery.

Qualifications and Skills

• Graduate or Higher Secondary Certificate holder.
• Outstanding verbal and written communication abilities in English and Hindi; knowledge of Kannada, Tamil, or Marathi is a plus.
• Strong interpersonal skills combined with numerical, analytical, and decision-making capabilities.
• Proficiency in MS Office applications such as Excel and Word.
• Flexibility to work a day shift within a 9-hour window from 8 AM to 10 PM, six days per week with one weekday off.

Compensation and Benefits

• Annual health insurance coverage worth INR 100,000, fully sponsored by the company.
• Complimentary lunch and snacks available to all employees.
• Regular recognitions with monthly rewards for high performers and opportunities for promotion every six months, with exceptional performers eligible quarterly.
• Potential to advance to Assistant Manager within approximately two years.
• Engaging team-building activities including regular parties and a yearly outing.
• Employee referral incentives to attract new talent.

Additional Information

The office location is Kaikondrahalli, Bengaluru. The salary range for this role is approximately INR 250,000 to 350,000 annually, including variable components, depending on the candidate's experience level. We encourage driven individuals with a zeal for real estate sales to join the team and make an impact in the evolving property market.