Customer Assistant

Role Overview

Join John Lewis & Partners as a Customer Assistant in our Oxford store, where you will play a key role in delivering exceptional service and creating memorable in-store experiences that set us apart from competitors. Your dedication to outstanding customer service will foster strong loyalty and enhance our brand reputation.

Key Duties

• Provide inspiring and engaging service throughout the customer journey.
• Utilize product knowledge and sales techniques to boost sales and increase Partnership profits.
• Place customers at the center by understanding their needs and resolving queries proactively.
• Work flexibly alongside the team covering tills, restocking, pricing, and general upkeep of the shop.
• Spot opportunities for improvement and help implement solutions.
• Support profit protection through accurate stock management.

Required Skills and Experience

• Basic proficiency with IT systems.
• Strong verbal communication abilities.

Desirable Experience

• Previous customer-facing roles are advantageous but not mandatory, as full training will be provided.
• Familiarity with merchandising and creating product displays is a plus.

About John Lewis Partnership

We are the UK's largest employee-owned company, proudly home to John Lewis and Waitrose brands. Our Partners are committed to building a better world by delivering excellent retail service, innovation, and community spirit. As Partners, we share ownership, decision-making, and rewards, fostering an environment of respect, kindness, and inclusion where everyone can thrive.

Additional Information

• Some positions may require pre-employment checks, including DBS and financial vetting, managed by third-party agencies.
• We may close applications early if we receive a large volume of applicants; early application is advised.
• We encourage applicants requiring reasonable adjustments due to disability to contact us promptly.
• Flexible working arrangements are supported to promote work-life balance, such as compressed hours or job sharing. Details can be discussed during the interview process.