Customer Assistant

Role Overview

As a Customer Assistant at John Lewis, you will deliver exceptional customer service that sets us apart from competitors, creating memorable in-store experiences. Your role involves maintaining excellent shop standards, including engaging displays, sufficient stock, and cleanliness. Understanding customer needs will be key to fostering loyalty to our brand.

Main Responsibilities

• Provide inspiring and welcoming customer service throughout every part of the customer journey.
• Utilize product knowledge and sales training to boost sales and increase profits.
• Prioritize the customer by actively engaging with them and resolving their queries attentively.
• Offer flexible support across various shop areas, including till operation, stock replenishment, pricing, and general upkeep.
• Identify opportunities for improvement and contribute to implementing solutions.
• Support profit protection by accurately assisting with stock counts.

Essential Skills and Experience

• Basic proficiency with IT systems.
• Strong communication capabilities.

Preferred Skills and Experience

• Customer-facing work experience is advantageous but not mandatory; training will be provided.
• Experience in merchandising and arranging product displays is beneficial.

About the Partnership

John Lewis & Partners is the UK’s largest employee-owned organisation, comprising John Lewis and Waitrose brands. Partners share ownership, contribute to the company’s success, and embrace collaborative values of respect, kindness, and inclusivity. We encourage a supportive environment where diverse individuals thrive and grow both personally and as a team.

Additional Information

• Some positions require pre-employment checks such as DBS and financial probity assessments; candidates will receive details if applicable.
• Due to high application volumes, vacancies may close early; early application is recommended.
• Requests for reasonable adjustments during application due to disabilities are welcomed; contact us promptly to discuss.
• We aim to support a healthy work-life balance by considering flexible working arrangements like compressed hours, job sharing, or part-time contracts, which can be discussed during the interview stage.