CRM Team Lead

About Alkhorayef Energy Systems (AES)

Alkhorayef Energy Systems (AES) is seeking a skilled CRM Team Lead to become part of our Riyadh team, supporting and enhancing our customer relationship management operations.

Key Responsibilities

• Supervise CRM system activities including ensuring data accuracy, managing lead and account approval processes, generating reports, and providing user assistance.
• Drive improvements in CRM by implementing system upgrades, automating workflows, conducting testing, and pursuing ongoing enhancements.
• Oversee multiple customer service channels such as the call center, chatbot, and WhatsApp to maintain service quality.
• Manage customer experience programs, facilitating swift resolution of any complaints to maintain satisfaction.
• Collaborate with various internal teams to align CRM functions with business goals and improve customer engagement.

Qualifications

• Possess a bachelor's degree in Business Administration, Marketing, Information Systems, or a related discipline.
• Have at least four years of experience working within CRM operations or customer experience management.
• Demonstrate strong expertise in CRM platforms, reporting tools, and workflow automation techniques.
• Exhibit excellent leadership, communication, and analytical abilities.
• Preferable fluency in both Arabic and English languages.

Work Location

Second Industrial City, Riyadh, Saudi Arabia.