Coordinator - Customer Service Contact Centre

Role Overview

As a Coordinator, you will be entrusted with managing your own portfolio of clients, ensuring they receive continuous support, expert guidance, and a positive experience throughout their journey. This is a multifaceted role involving customer service, administrative coordination, stakeholder engagement, and problem resolution.

Primary Responsibilities

• Oversee and nurture ongoing client relationships within your portfolio.
• Engage with customers through both inbound and outbound communications.
• Coordinate delivery processes and efficiently resolve client inquiries.
• Collaborate effectively with internal teams and external partners to facilitate seamless service.
• Perform regular check-ins with customers to maintain satisfaction and engagement.
• Balance multiple priorities and ensure commitments are met consistently.
• Maintain detailed and accurate records across various operational systems.

Candidate Profile

This role suits individuals who desire high responsibility and take pride in managing outcomes beyond routine transactional tasks. You should thrive in dynamic environments where daily challenges vary and require proactive ownership. Building rapport quickly, confidently handling complex issues, and delivering solutions are key attributes.

You will enjoy roles combining customer interaction, strategic problem-solving, and relationship management rather than purely transactional customer service activities.

Requirements

• Proven experience in customer-centric roles, particularly within call centres, insurance claims, or insurance sectors preferred.
• Exceptional communication and ability to build strong, lasting relationships.
• Skilled at managing several priorities simultaneously without compromising quality.
• Confidence in managing sensitive or difficult conversations diplomatically.
• Excellent judgement and analytical skills for problem-solving.
• High level of detail orientation and administrative precision.
• Proactive attitude and strong sense of accountability in your duties.
• Comfortable with learning and adapting to new software and technologies.
• Eligibility to work full-time in Australia.

About the Company and Benefits

The employer is a prominent organization experiencing rapid growth, expanding its customer base, and investing in comprehensive training and professional development programs.

• Opportunity to join a growing company offering sustainable long-term career prospects.
• Participate in an extensive 12-week onboarding training program designed for success across backgrounds.
• Standard working hours from Monday to Friday, 8:30 am to 5:00 pm.
• Work in modern inner-city offices with convenient access to public transport.
• Leadership focused on employee development and progression.
• Leveraging advanced technologies, including automation and AI, to optimize productivity.
• Employee wellness programs and supportive initiatives.
• Competitive salary package totaling $84,000 including superannuation.
• Performance-based bonuses up to $5,000 annually.

Additional Information

This position is tailor-made for professionals looking to advance beyond conventional contact centre duties into roles that offer expanded responsibilities, complex problem-solving, and significant career growth potential.