Client Support Associate | Backend Process with Email Support

About the Role and Company

Human Before Resource (HBR) is a trusted recruitment firm in India that connects candidates with leading MNCs and BPO/ITES companies. They have successfully placed over 26,000 candidates and focus on high-volume hiring and career building in customer service and related domains. This opportunity is to join a leading American global corporation as a Process Associate specializing in E-Mail Support.

Job Responsibilities

• Handle customer queries professionally via email communication.
• Utilize strong written and verbal English to provide effective support.
• Address customer issues with a focus on order management and resolution.

Candidate Requirements

• 12th pass, graduate, or postgraduate from any stream.
• Excellent written and spoken English skills are mandatory.
• Strong email writing abilities with a customer-oriented mindset.
• Prior experience in order management is preferred but not required.

Work Environment and Benefits

• Opportunity to work with a reputed American multinational corporation.
• Professional workplace culture.
• Prospects for significant career advancement.
• Shift timing: round-the-clock 24x7 operations with five working days and two rotational off days.
• Both way cab facility provided for Gurgaon location employees.

Additional Information

• Immediate joining candidates only.
• Location: Noida, India at Human Before Resource Private Limited office near HCL Technologies, Sector 16 Noida Metro Rajanigandha Gate.
• Daily walk-in interview available at the given address.