Client Program Specialist

Position Overview

As a Client Program Specialist reporting to the Manager of Client Services, you will serve as the main liaison for assigned clients and contingent workers. Your role is critical in nurturing client relationships, ensuring compliance with staffing agreements, and maintaining cooperation with temporary staff. You will oversee daily interactions, suggest process enhancements, and guarantee service level agreements are fulfilled. Reasonable accommodations will be made to support individuals with disabilities.

Key Responsibilities

• Manage the full requisition lifecycle including creation, extensions, and terminations for contingent workers.
• Conduct requisition intake discussions with client hiring partners and business leaders.
• Maintain requisitions in client systems adhering to service level agreements.
• Distribute job orders and communicate requirements to approved vendors via phone, email, or Vendor Management Systems.
• Prioritize orders and allocate resources efficiently to meet client demands.
• Provide regular, accurate updates to hiring partners on active requisitions and manage candidate flow with vendors.
• Review resumes to evaluate high-level skills before submission to clients.
• Schedule interviews independently or with support, and coordinate employment offers with vendor partners.
• Support contingent worker onboarding by conducting pre-onboarding consultations, extending offers, facilitating orientations, collecting and verifying employment paperwork, and ensuring compliance with client requirements including background checks and drug screenings.
• Serve as the primary contact for workforce management, addressing employee issues such as coaching, disciplinary actions, payroll discrepancies, and terminations professionally and empathetically.
• Ensure timely resolution of workforce issues while educating clients and vendors on program guidelines and expectations.
• Manage timekeeping and payroll accuracy by training employees on systems, processing weekly reports, and supporting adherence to employment laws including break regulations.
• Maintain open, clear communication with staffing vendors to ensure program compliance and support ongoing education about processes.
• Build strong client relationships through consistent communication, educating clients on contingent staffing processes, and conducting routine quality control calls.
• Support reporting and administrative functions by ensuring vendor compliance, preparing reports, conducting audits, and maintaining all required documentation to guarantee adherence to program standards.

Qualifications and Skills

• Experience in Temporary Staffing or Human Resources is preferred.
• Knowledge of HR and recruitment processes is required.
• Certifications like CCWP, PHR, or a degree/certificate in Human Resources are advantageous.
• Strong interpersonal skills with a proven ability to build relationships and deliver excellent customer service.
• Dedicated to helping people and attentive to detail with strong organizational skills.
• Analytical skills for data gathering, problem solving, and report summarization.
• Excellent communication skills to handle confidential and sensitive situations tactfully and diplomatically.
• Proficiency in Microsoft Excel, Word, Outlook, and familiarity with online tools is preferred.
• Ability to multitask and prioritize workload effectively.

Additional Information

The work schedule is a night shift from 8:30 PM to 5:30 AM. Salary ranges between 45,000 to 50,000 INR per month. Location is hybrid/remote, based in Mohali, Punjab.