Client Advisor

Overview

Paspaley, a renowned Australian luxury brand famed for the rarest and most exquisite pearls worldwide, is seeking a devoted Client Advisor to join its esteemed Crown Perth team. This permanent full-time role involves being part of a leading contemporary pearl jewelry design company with offerings available at boutiques and online.

Key Responsibilities

• Craft personalized, serene experiences that make clients feel valued and attended to.
• Convey the intricate craftsmanship and the unique story behind each pearl piece with sincerity and elegance.
• Effectively manage appointments from a warm greeting to a memorable farewell.
• Develop strong, enduring client relationships through thoughtful engagement and timely follow-ups.
• Maintain boutique readiness by updating CRM accurately, preparing appointments meticulously, and ensuring the shop floor is impeccably presented.
• Facilitate careful product handling and graceful client presentations during discovery sessions.
• Coordinate straightforward service demands such as orders, repairs, and collections, providing clear and proactive communication.

Candidate Profile

• Background in luxury or premium retail, hospitality, or other high-touch client service settings.
• Poised demeanor, flawless presentation, and natural communication skills.
• Genuine curiosity about jewelry craftsmanship and a passion for fine jewelry.
• Dependable with adaptable availability to cover boutique operating hours.

Why Join Paspaley?

• Engage with a prestigious Australian brand recognized globally.
• Access continuous training in luxury service, styling, and comprehensive product knowledge.
• Be part of a nurturing, inclusive team environment.
• Explore promising career advancement opportunities within luxury retail.

Diversity and Inclusion

Paspaley values diversity as a vital asset that enhances the workplace and client interactions. They are an Equal Opportunity Employer committed to creating an inclusive space where all individuals feel appreciated and supported. Selection is grounded on skills, experience, and the alignment with Paspaley’s brand values.