Client Account Manager (Funds) - Dublin

About the Role

Join our Client Relationship Management team as an experienced funds professional, supporting clients across various jurisdictions and complex fund structures. This full-time, onsite position is based in our Dublin office and involves close collaboration with our Global Management Companies and the wider asset servicing teams.

Key Responsibilities

• Lead efforts to improve the client experience, guaranteeing consistent and superior service across all interactions.
• Establish and nurture trusted relationships with clients by responding promptly and engaging proactively through scheduled calls, onsite visits, and meetings.
• Stay informed on industry trends and regulatory changes, advising clients on impacts and facilitating necessary adaptations.
• Address client concerns swiftly, escalating issues to senior management when needed.
• Prepare comprehensive and insightful reports blending data and analysis for Management Company and Board presentations.
• Represent the firm at Fund Board meetings, discussing key activities and escalating critical matters.
• Resolve recurring service challenges by engaging delegates, identifying gaps, recommending solutions, and fostering improvements constructively.
• Work closely with internal teams such as Onboarding, Risk Monitoring, Sales & Product Development, and Operations to ensure alignment with client needs and regulatory requirements.
• Participate in strategic planning for Client Service Management, introducing initiatives to enhance client satisfaction and operational efficiency.

Candidate Profile and Skills

• 3 to 7 years of professional experience in the global funds sector.
• Robust knowledge of regulated fund structures including UK (OEICs, Unit Trusts, Investment Trusts), Ireland (UCITS, AIFs), and Luxembourg (UCITS, AIFs, RAIFs).
• Proven expertise in client-facing roles or service management handling multiple clients.
• Ability to lead strategic client interactions, resolve complex issues, and drive excellent service delivery.
• Strong understanding of fund governance, regulations, and best practices within at least one jurisdiction.
• Desirable experience in Depositary Services, Fund Accounting & Administration, Investment Management Operations, or Compliance, Risk, and Regulatory Reporting.
• Proficiency with Microsoft 365 applications.
• Professional qualifications such as IMC, CFA, ACCA, or equivalent, or a relevant university degree.

Competencies

• Client-focused with a passion for delivering exceptional service.
• Excellent communication skills, engaging warmly and professionally.
• Highly driven and motivated, inspiring others to achieve goals.
• Commitment to producing timely, accurate, and quality deliverables.
• Adaptable and responsive to diverse situations and opportunities.
• Strong strategic thinking and problem-solving abilities.
• Resilient under pressure, managing priorities effectively and recovering positively from setbacks.
• Curious mindset eager to learn new techniques and industry developments.
• Effective planner and organiser ensuring quality delivery on schedule.

About Carne Group

Carne Group is a renowned fund services provider managing assets worth $2 trillion with more than 600 staff and four regulated management companies. Serving over 650 traditional and alternative asset management clients globally across major financial centers, Carne prides itself on excellence and innovation. Employees enjoy dynamic, multicultural, and collaborative workplaces with ample career development opportunities.

Diversity and Inclusion

Our commitment is to foster a diverse and inclusive environment and we encourage applicants from all backgrounds. Even if you don’t meet every qualification, we urge you to apply as many under-represented groups tend to underestimate their fit.