Cashier

Role Overview

This full-time position of Cashier, graded AM-II, within the Branch Banking department, is centered at a bank branch location. Reporting directly to the Branch Operation Officer, the incumbent will oversee all cash handling activities in compliance with both internal policies and external banking regulations.

Main Responsibilities

• Efficiently carry out cash transactions and update accounts accurately and promptly to support branch operations.
• Take full ownership of cash management functions including receipt and processing of various financial instruments such as cheques, drafts, pay orders for authorized limits with proper documentation.
• Disburse cash for withdrawal requests and collect deposits in line with prescribed procedures.
• Manage EMI repayments by ensuring proper system entries.
• Maintain essential registers including inward/outward, petty cash, and assets; forward requisition forms to Regional Head Office.
• Conduct daily cash tallying and record findings in the end-of-day branch report.
• Safeguard branch cash and jointly manage the vault operations with the operations officer.
• Engage customers professionally during transactions, identify cross-selling opportunities, and inform them about new products and services.

Customer Service and Compliance

• Provide courteous, responsive service and promptly escalate customer issues when needed.
• Clarify repayment schedules and direct customers to proper contact points for inquiries.
• Encourage use of alternative banking channels for deposits, withdrawals, and information requests.
• Ensure compliance with transaction turnaround times and all regulatory and internal procedures related to cashier activities and cash management.

Operational Duties

• Check and count cash at start and end of day before vaulting.
• Maintain custody of branch cash, keys, and valuables jointly with Assistant Branch Manager, ensuring smooth cash department functioning.
• Validate customer authenticity and verify accuracy of cash deposit slips as per audit requirements.
• Update bank passbooks post-transactions and prepare cash bundles for currency chest deposits with appropriate documents.

Professional Development and Performance

• Keep abreast of bank products, applicable regulations, and KYC norms.
• Complete mandatory training and certification programs and adhere to performance review schedules.

Required Qualifications and Experience

• Graduate degree, preferably with background in Finance or Commerce.
• Minimum of 1-2 years’ experience in high-volume cash handling and working knowledge of financial modules or ERP systems.
• Experience in consolidating accounting data is essential.

Skills and Competencies

• Strong cash handling and accounting aptitude with the ability to identify counterfeit currency.
• Systematic, attentive to detail, and committed to timely customer service.
• Efficient multi-tasking and strong numerical skills.
• Basic computer proficiency with willingness to acquire relevant software skills through on-the-job training.
• Positive interpersonal communication and customer orientation.
• Competencies include execution, relationship management, and customer focus.

Key Internal and External Interactions

• Coordination with regional operations team, FCU officer, service quality executives, neighboring banks, cash management agencies, and BC agents.

Additional Information

Prepared by: Priyanka Pal on 14-02-2024; Reviewed by Jyothi Mohan on 15-02-2024; Last updated by TM Team on 17-02-2024.