Care Coordinator

Job Overview

The role focuses on ensuring uninterrupted and effective patient care by managing medical services and addressing individual patient needs thoroughly.

Key Responsibilities

• Engage proactively with clients to encourage wellness and preventive health practices, including education on regular screenings, immunizations, and healthy living.
• Work collaboratively with healthcare professionals to develop tailored care plans emphasizing wellness and disease prevention.
• Conduct health evaluations and screenings to detect health risks early and suggest preventive strategies.
• Organize screenings for illnesses such as hypertension, diabetes, cancer, and infectious diseases as per patient or community requirements.
• Provide relevant resources and information on wellness programs and preventive services.
• Manage referrals to specialists and preventive health services based on client assessments.
• Maintain clear communication among healthcare providers to enhance client care continuity and follow-up procedures.
• Act as the central liaison between clients, healthcare providers, and other medical professionals.
• Ensure effective communication, accurate documentation, and smooth care transitions for patients.
• Monitor clients' adherence to prescribed preventive care plans, including screenings and interventions.
• Follow up with clients to overcome obstacles, offer support, and reinforce the importance of preventive health measures.
• Establish connections with community partners to broaden access to preventive care resources and services.
• Keep detailed and accurate records of client care interactions, plans, and outcomes.
• Prepare reports and documentation necessary for healthcare compliance and to assess the effectiveness of wellness and prevention initiatives.
• Display flexibility to work across multiple sites as required.
• Perform additional duties aligned with the wellness objectives of the organization.

Organizational Commitments

• Perform all tasks in alignment with the organization’s person-centered care values.
• Contribute actively to continuous improvement efforts within your role's scope.
• Adhere strictly to safety protocols and proactively address workplace safety concerns.
• Maintain confidentiality of all sensitive information encountered during work.
• Comply with cybersecurity policies to protect organizational systems and participate in related training.
• Uphold the organization's code of conduct, policies, and ethical standards.
• Complete mandatory education and training on schedule, at least one month prior to expiration.

Qualifications and Skills

• Comprehensive knowledge of preventive care principles including screenings, vaccinations, lifestyle interventions, and health promotion.
• Stay informed about the latest guidelines and best practices in wellness and preventative care.
• Exceptional communication and interpersonal skills to engage effectively with patients, healthcare providers, and other stakeholders.
• Ability to explain complex medical information in clear, understandable terms and establish rapport with diverse clients.
• Experience in care planning and coordination, including client needs assessment and interdisciplinary service coordination.
• A clear understanding of healthcare system navigation and the importance of continuity of care.
• Ability to motivate clients and educate them on the benefits of preventive health practices.
• Strong organizational and time management skills to handle multiple cases, prioritize tasks, and ensure follow-up.
• Capability to function effectively within established protocols and guidelines, managing multiple responsibilities.
• Competence in data collection and interpretation relevant to wellness programs to aid decision-making and improve care delivery.
• Cultural sensitivity and awareness to provide equitable, client-focused care respecting diverse backgrounds.
• Proficiency in using electronic health records, care coordination tools, and related healthcare technologies.
• Good understanding of health information privacy principles.
• Ability to collaborate effectively within multidisciplinary teams and community entities to support care coordination and wellness promotion.
• Strong teamwork skills fostering cooperation toward shared healthcare objectives.

Experience and Education

• Minimum of three years’ experience as a clinical coordinator or in a similar capacity within healthcare settings.
• Bachelor’s degree in nursing, public health, health education, healthcare administration, or a related healthcare field.
• Additional certifications or training in care coordination, client engagement, or wellness program management are preferred.

Language and Licensing

• Fluency in English, both spoken and written; Arabic proficiency is preferred.
• Possession of valid registration and classification from the Saudi Commission for Health Specialties is required.