Cafe Team Member

Overview of the Role

Join our vibrant café team where your role will blend food preparation, customer interaction, and maintaining a welcoming environment. As a Team Member, your focus will be on delivering quality service, ensuring every dish meets menu standards and health safety rules, while keeping the café spotless and running smoothly.

Key Responsibilities

• Maintain cleanliness and orderliness of kitchen tools and equipment.
• Provide fast and attentive customer service.
• Adhere strictly to food safety and hygiene standards, keeping accurate daily records.
• Manage food freshness by following first-in, first-out inventory rotation.
• Receive deliveries and ensure proper food storage.
• Follow all operational procedures and company policies.
• Prepare, cook, and serve menu items exactly as described.
• Ensure all menu items are consistently available and meet quality expectations.
• Handle customer issues professionally, collaborating with the Café Manager when needed.
• Stay informed about business updates and new initiatives.
• Keep tables and café surroundings sanitized and tidy.

Candidate Requirements

• Strong dedication to hospitality and customer satisfaction.
• Basic understanding of health and safety standards.
• Efficiency in maintaining a clean workplace.
• Ability to collaborate effectively in a team environment.
• Good communication skills with a proactive mindset.
• Capability to multitask and perform well under pressure.
• Confidence to use initiative for improving work processes.
• Organizational skills to effectively plan tasks.
• Adaptability to a dynamic, fast-paced café atmosphere.

Benefits and Perks

• Employee discounts: 10% off regularly and 15% during pay day weekends with an option to share a Clubcard with family members.
• Flexibility in working hours from the outset of employment.
• Eligibility to participate in a retirement savings scheme.
• Life insurance coverage.
• Access to complimentary wellbeing resources and services supporting mental and physical health.
• Exclusive savings on shopping, dining, family activities, and household bills through an discounts portal.
• Uniform provided along with supportive policies covering various life events.
• Starting leave entitlement of 28 days, including bank holidays.
• Opportunities to join colleague networks fostering diversity and inclusion.

Additional Information

The role is based in Swansea, Wales, requiring on-site presence with guaranteed minimum weekly hours and flexible scheduling within pre-defined availability times. Applicants must be at least 18 years old. The café operates across multiple locations nationally and prides itself on being an inclusive workplace committed to diversity, equity, and accessibility. We encourage applicants to discuss their individual needs related to flexible working or accessibility during the application process.