Café Team Lead

About Avoca

Avoca is a well-established Irish retail brand with 13 locations nationwide, known for its award-winning cafes, restaurants, and food markets filled with artisanal products. While respecting its rich traditions passed down through generations, Avoca embraces innovation and the future.

Role Overview

We are seeking a full-time Café Team Lead for our Avoca Powerscourt store. This role requires five working days per week including mid-week availability and offers immediate joining.

Key Responsibilities

• Maintain exceptional customer service standards across the store and appropriately handle customer complaints with escalation as needed.
• Manage cash operations including end-of-day cash counting, safe counts, cash drops, and use the Meridian system for accurate cash and safe data entry.
• Lead staff training and development ensuring all employees receive adequate instruction in till operations, coffee preparation, merchandising, HACCP, and food safety.
• Process orders following schedules for both internal and external suppliers, create purchase orders, and sustain strong supplier relationships.
• Act as a custodian of the Avoca brand, ensuring consistency across all offerings.
• Encourage innovation, support changes, and assist the team with implementing new concepts.
• Ensure retail visual merchandising meets Avoca brand standards.
• Maintain full compliance with health, safety, and food safety regulations at all times.

Candidate Requirements

• Between three to five years’ experience in a high-end retail environment with direct customer interaction.
• Proficient barista skills.
• Excellent organizational skills with the ability to prioritize, multitask, and meet tight deadlines.
• Strategic thinker with commercial awareness and a passion for retail.
• Outstanding customer service mindset with willingness to exceed expectations.
• Creativity and an innovative approach to problem-solving.
• Strong teamwork ethic; able to champion collaboration within the team.
• Flexibility to accommodate changing rosters and cover shifts in various store areas according to business needs.

Benefits

• Access to a pension scheme.
• Ongoing professional development opportunities.
• Employee assistance program support.
• Employee referral bonuses.
• Family-friendly workplace policies.
• Life assurance benefits.
• Cycle to Work scheme participation.
• Health and wellness programs.

Equal Opportunity

Avoca is an equal opportunities employer committed to inclusive hiring practices.