Cafe Supervisor / Customer Experience Executive
Prakantas Resources Private Limited
Jaipur, Rajasthan, India · Full Time
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- Experience
- Any
- Salary
- INR 18,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Open to all candidates including freshers demonstrating good communication skills and the right attitude.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Cafe Central in Jaipur is seeking a courteous, intelligent, and accountable individual to fill the role of Cafe Supervisor / Customer Experience Executive. This position involves managing daily front-end operations and guaranteeing a seamless, hospitable experience for customers. The role requires active involvement, including supervising cafe activities, assisting customers with ordering and payments, liaising with kitchen staff, monitoring Petpooja POS and QR code orders, and supporting the team during peak periods.
Key Responsibilities
- Greet customers and provide a welcoming atmosphere.
- Assist customers with ordering via QR menus and Petpooja system.
- Address customer inquiries, process payments, and resolve order-related issues.
- Oversee Petpooja POS and QR orders, ensuring timely status updates.
- Coordinate communication between customers, kitchen, and service personnel.
- Ensure orders are correctly delivered to customers or tables.
- Support food and beverage service during busy periods.
- Handle exceptions for takeaway and delivery orders.
- Complete opening and closing procedures and checklists.
- Maintain cleanliness and proper presentation of the cafe environment.
- Collaborate daily with kitchen and cleaning staff.
- Monitor basic stock levels and communicate shortages to management.
- Address customer complaints professionally and effectively.
- Provide daily sales and operations updates to management.
- Ensure compliance with cafe policies regarding discounts, cancellations, and cash transactions.
Candidate Requirements
- Effective communication skills in Hindi; basic English is advantageous.
- A friendly, confident demeanor comfortable with customer interaction.
- Proficiency with smartphones, apps, and digital payment methods.
- Willingness to be trained on Petpooja POS and QR order systems.
- Punctual, responsible, and well-organized.
- Ability to supervise a small team and operate autonomously.
- Flexibility to work during evenings and weekends, especially peak hours.
- Previous experience in cafes, restaurants, QSR, retail, or customer service is preferred but not mandatory.
Fresh graduates with strong communication skills and the right attitude are encouraged to apply.
Compensation and Benefits
- Salary ranging from ₹18,000 to ₹20,000 per month, based on experience.
- Performance-based incentives.
- Staff meals provided.
- Training opportunities on cafe operations and Petpooja systems.
- Career development prospects, including advancement to a Cafe Manager position based on performance.
Additional Information
We seek a dependable individual who can be the welcoming face of Cafe Central, contributing to a professional, friendly, and safe neighborhood cafe environment.