Booking Coordination Representative

Overview

Alegria Travel Services is looking for a detail-oriented and client-focused Booking Coordination Representative to support customers through the entire reservation process. The role centers on assisting clients in researching options, managing bookings, and ensuring clear communication and support throughout.

Key Responsibilities

• Engage with clients to understand their booking requirements and preferences
• Conduct research for accommodations, transport, activities, and other related services
• Coordinate and confirm reservations accurately
• Verify booking details for completeness and correctness
• Provide clients with timely confirmations, updates, and essential information
• Manage changes, special requests, and adjustments as needed
• Keep precise records of clients and bookings
• Follow up on outstanding requests and gather necessary information
• Liaise with service providers when required to ensure seamless service delivery
• Deliver professional assistance throughout the booking lifecycle

Qualifications

• Excellent written and verbal communication abilities
• Strong organizational skills and meticulous attention to detail
• Professional and customer-oriented approach
• Comfortable with online research and digital communication tools
• Capable of handling multiple priorities and requests simultaneously
• Effective at follow-up and problem-solving
• Prior experience in customer service, reservations, hospitality, or coordination is advantageous but not mandatory

Additional Information

• This position offers a fully remote work setting
• Structured onboarding and training programs are provided
• Opportunities for continuing professional growth and education
• Access to online tools and resources to support performance
• A supportive team culture to facilitate success