Associate IT Customer Support
Abu Dhabi, United Arab Emirates · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- High school diploma or equivalent
- Resume
- Required to apply
Where you'll work
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Job description
Overview
As an Associate IT Customer Support professional, you will offer technical assistance to internal users regarding desktop applications and hardware. Your role includes addressing inquiries about procedures, transaction processes, system statuses, and coordinating with network services and application developers to ensure services are restored and issues are diagnosed. You will operate under general supervision, handling tasks such as monitoring, responding to issues, configuring, installing, and repairing hardware and software following standard protocols.
Responsibilities
- Deliver technical support to internal users concerning desktop applications and computer hardware.
- Respond to questions involving processes, transaction activities, and system conditions.
- Collaborate with network services and application development teams to restore functionality and troubleshoot problems.
- Assist in monitoring systems and responding to hardware and software concerns.
- Perform configuration, installation, and repair tasks based on set procedures.
Requirements
- Educational background equivalent to a high school diploma.
- Minimum of three years’ experience in a related technical support role.
Additional Information
Job Reference: R2129245
Minimum education
Higher Secondary (Class 12)
Industry
IT Services & Consulting