Teller (Qatarization) at QNB Group

About QNB

Founded in 1964 as Qatar's pioneer Qatari-owned commercial bank, QNB Group has evolved into the largest banking institution across the Middle East and Africa, with a footprint in over 31 countries on three continents. Supporting a workforce exceeding 28,000 individuals, the bank serves nearly 20 million clients through about 1,000 branches and a network of 4,300 ATMs. QNB stands out with top-tier credit ratings from agencies like Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+), alongside numerous international accolades for financial excellence. Recognized as the most valuable banking brand in its region by Brand Finance Magazine, QNB also actively invests in community development and sponsors diverse social, educational, and sporting initiatives.

Role Summary

The Teller position overlooks the efficient, polite, and accurate management of counter cash transactions and related duties, fostering positive customer interactions and contributing to branch objectives.

Key Responsibilities

• Conduct various cash and teller operations promptly to meet branch financial goals.
• Apply and support Key Performance Indicators (KPIs) and optimal teller practices.
• Promote cost-saving measures, enhance operational efficiency, and prevent resource wastage.
• Operate strictly within delegated authority limits.
• Deliver outstanding customer service ensuring swift cash handling and query resolution.
• Develop and nurture strong relationships with customers and internal departments to realize organizational goals.
• Adhere to Service Level Agreements with internal teams to enhance processing times.
• Provide precise information when requested by auditors, compliance, financial control, and risk units.
• Process transactions such as cash deposits, cheque handling, remittances, credit card, and loan payments following bank policies and regulatory standards.
• Verify cheque endorsements, dates, bank details, recipient identity, and document compliance.
• Identify and suggest opportunities for cross-selling bank products or services.
• Authorize transactions within allocated limits.
• Submit clearing and remittance requests promptly to the relevant processing departments.
• Reconcile cash drawers, prepare daily reports on currency, coins, and cheques.
• Report unresolved transactional issues to the Head Teller.
• Maintain up-to-date knowledge of teller operations, associated risks, and process controls.
• Engage proactively in professional growth and stay informed about industry developments.

Required Qualifications and Documentation

• Diploma from a college or Bachelor's degree in a related field.
• No prior professional experience required.
• Candidates must be prepared to submit a Resume/CV, Passport, Qatar ID, Education Certificates, and Birth Certificate upon application.