Assistant Villa Operations Manager

About Anantara Hotels & Resorts

Banana Island Resort Doha by Anantara is part of a global luxury hotel and resort brand rooted in Thai culture, emphasizing authentic hospitality inspired by the Sanskrit word meaning ‘without end’. Since its establishment in 2001 in Thailand, Anantara has expanded globally, offering exquisite stays in prime locations including pristine beaches, private islands, and historic cities. The brand thrives on creating lasting impressions for guests and staff alike, fostering a workplace driven by generosity and warmth.

Role Overview

The Assistant Villa Operations Manager supports the Villa Operations Manager in delivering outstanding luxury experiences at the Banana Island Resort Doha by Anantara. This role involves operational leadership, supervising villa hosts, ensuring high service standards, and coordinating smoothly across various resort departments to maintain the resort's world-class standards.

Primary Responsibilities

• Assist in managing daily operations of all villas within the resort.
• Oversee and guide Villa Hosts to maintain exemplary service levels.
• Coordinate the processes of villa check-ins, check-outs, cleaning, and maintenance activities.
• Ensure villas are inspected thoroughly prior to guest arrivals to uphold luxury standards.
• Manage VIP guest arrivals, accommodate individual preferences, and personalize services.
• Address and resolve guest complaints efficiently and professionally.
• Plan Villa Hosts’ work schedules, provide training, and evaluate their performance.
• Ensure adherence to resort standard operating procedures, health, safety, and quality regulations.
• Liaise with departments including Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Relations to deliver seamless guest experiences.
• Monitor operational expenses and assist with departmental budgeting activities.
• Maintain detailed records of guest history and preferences in the property management system (Opera).

Qualifications and Experience

• Bachelor’s degree in Hotel Management, Hospitality, Tourism, or related discipline preferred.
• At least 2 years of experience in villa operations or luxury resort management.
• Background in 5-star hotels or luxury resorts, ideally experienced with butler or villa host services.
• Proven leadership capabilities combined with strong communication and guest service skills.
• Familiarity with Opera PMS or equivalent hotel management software.
• Fluency in English is mandatory; proficiency in additional languages is beneficial.

Essential Skills

• Delivering luxury guest services with attention to detail.
• Leading teams effectively and conducting training sessions.
• Managing villa operations efficiently.
• Employing problem-solving skills and handling conflict resolution professionally.
• Managing time and organizing tasks systematically.
• Coordinating across multiple departments to ensure smooth operations.
• Awareness of budget constraints and controlling operational costs.

Role Profile

This mid-level management position is suitable for hospitality professionals with experience in luxury villa or resort operations who are adept at leading teams and committed to personalized, exceptional guest experiences.