Assistant Store Manager - Pet Retail

About Pet Valu and Our Mission

Pet Valu operates a family of retail stores including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, making us one of North America's leading pet supply retailers. We are dedicated to offering families high-quality food and products for a wide variety of pets including dogs, cats, birds, fish, reptiles, and small animals. Our commitment extends beyond retail as we actively support local pet welfare through partnerships with shelters, rescues, and charities by organizing adoption events, running pet food banks, and participating in fundraising initiatives nationwide.

Job Overview

In the role of Assistant Store Manager, you will guide and develop the store team to provide exceptional customer service, helping pet owners select suitable nutrition and care products for their pets. You will join a devoted team of Pet Experts, gaining valuable training and growth opportunities within a leading pet retail chain.

Key Responsibilities

• Lead customer service efforts ensuring all staff meet established service standards and maintain respectful community relations, including partnerships like the Humane Society.
• Supervise and manage store staff activities such as recruiting, creating schedules, providing training, assigning tasks, and coaching employees to improve performance.
• Ensure all store operations adhere strictly to corporate standards and procedures.
• Coordinate administrative tasks including placing orders, monitoring inventory levels, conducting store and safety audits, managing minor repairs, and processing corporate documentation.
• Collaborate with the team to achieve store business targets and results.
• Perform additional duties as assigned to support store success.

Candidate Requirements

• At least 2 years of experience in customer service combined with retail store management.
• A strong enthusiasm for learning and advancing within the pet care retail sector.
• A charismatic, friendly demeanor with excellent customer service skills.
• Availability to work scheduled shifts including weekends and evenings consistently.
• Reliable transportation to commute to the store.
• Ability to mentor staff in sales strategies and customer service excellence through observation and feedback.
• Skills in recognizing and managing team conflicts, escalating issues when needed.
• Proficiency in using POS (point of sale) systems.
• Physical capacity to repeatedly lift items weighing up to 50 pounds.
• Experience in the pet care or pet retail industry is considered an asset.

Benefits and Perks

• Comprehensive management training programs.
• Extensive product knowledge opportunities.
• Employee discounts on pet products.
• Competitive wages with paid benefits.
• Career growth within a pet-centered work environment.