Assistant Store Manager

About the Company

Pandora is a global leader in jewellery design, manufacturing accessible luxury pieces crafted from high-quality recycled silver and gold. Operating across more than 100 countries with 6,800 sales points, including 2,700 concept stores, it is dedicated to sustainability and reducing its environmental impact by 2030. With headquarters in Copenhagen and over 37,000 employees worldwide, Pandora is recognized for its innovation and market leadership.

Role Overview

We are in search of a highly organized and motivated Assistant Store Manager to join our team in Newbridge, County Kildare. This permanent role involves overseeing day-to-day store operations, leading and mentoring a sales team, and ensuring excellent customer service while driving commercial success.

Key Responsibilities

• Analyze sales figures, key performance indicators, and customer feedback to inform business decisions.
• Assist the Store Manager in devising and implementing business strategies that meet sales goals.
• Maintain compelling visual merchandising and product displays aligned with brand standards to maximize sales impact.
• Lead and support a diverse and engaged team, providing clear communication, feedback, and ongoing development conversations.
• Serve as a role model for company values by fostering a culture of ambition, care, and accountability.
• Deliver a world-class customer experience by sharing detailed product knowledge, storytelling, and upholding service standards.
• Manage customer issues professionally and ensure satisfaction during escalated interactions.
• Assist with daily operational responsibilities such as scheduling, stock management, till operations, security, health and safety, and compliance matters.
• Plan staffing requirements according to commercial activities and seasonal fluctuations.
• Ensure that both the shop floor and stock control meet high standards for operational excellence.

Candidate Profile

• Proven track record of increasing sales and profitability within a retail environment.
• Demonstrated passion and aptitude for coaching teams to deliver outstanding customer service.
• Strong organizational, communication, multitasking, and adaptable skills tailored to a dynamic retail setting.
• Energetic, positive attitude with an enthusiasm for Pandora's products and values.
• Commitment to personal and team development and a readiness to embrace constructive feedback.
• Professional appearance and an affinity for desirable, fashionable retail products.

Benefits

• Competitive base salary ranging from €25,000 to €43,200 (annual full-time equivalent).
• Monthly bonuses up to 20% based on sales performance.
• Generous annual jewellery uniform allowance to express individuality.
• Employee discount on products as well as access to a 'wear box' with curated jewellery for workdays.
• Exclusive discounts on retail, hospitality, and entertainment through a benefits platform.
• Comprehensive support via Retail Trust including health, wellbeing, financial and legal advice.
• Regular social events, incentives, and gifts to celebrate achievements.
• Clear paths for career progression and continuous training opportunities.

Working Hours and Conditions

This full-time permanent position requires availability seven days a week (Monday through Sunday) covering 39 hours weekly.

Equal Opportunity and Inclusion

Pandora promotes a transparent and equitable recruitment process aiming to eliminate bias and ensure fairness. Candidates are encouraged not to include personal identifiers such as photographs, age, or marital status. Reasonable adjustments for interview accommodations can be requested.