Assistant Store Manager

About the Role

Join Pet Valu, a leading pet retail company in North America, with stores including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. We specialize in providing food and supplies for dogs, cats, birds, fish, reptiles, and small animals. Our stores actively support local communities through partnerships with shelters, rescues, and charities, involving adoption events and pet food bank programs.

Job Summary

As an Assistant Store Manager based in Coquitlam, British Columbia, you will lead and develop a retail team to deliver outstanding customer service, helping pet owners find suitable nutrition and care solutions for their pets. This role offers excellent growth opportunities in a pet-focused retail environment.

Key Responsibilities

• Ensure all customer service standards are consistently met by staff while maintaining positive community relationships, including with organizations like the Humane Society.
• Lead employee management tasks such as recruiting, scheduling, training, task delegation, supervision, and coaching.
• Oversee compliance with corporate operational standards and procedures among the team.
• Manage store operations including order placements, inventory control, store and safety audits, coordination of minor repairs, and completion of corporate paperwork.
• Drive store performance by organizing team efforts to reach sales and operational targets.
• Perform additional duties as needed to support store functions.

Candidate Profile

• At least two years of experience in customer service and retail store management.
• A keen interest in learning and advancing within the pet care industry.
• An outgoing and approachable nature coupled with strong customer service skills.
• Flexibility to work scheduled shifts including weekends and evenings.
• Reliable transportation to and from the store location.
• Ability to observe and coach staff on sales techniques and excellent customer care.
• Skill in handling team conflicts and escalating when appropriate.
• Familiarity with POS systems.
• Capability to lift up to 50 pounds repeatedly.
• Previous industry experience is considered advantageous.

Additional Information

• Starting wage is $21.70 per hour.
• Benefits include management training, product knowledge development, employee discounts, competitive pay, and paid benefits.
• Work environment is supportive of pet lovers and career growth in the pet retail sector.