Assistant Manager, Guest Experience

About lululemon

lululemon is a pioneering performance apparel brand specializing in yoga, running, training, and various athletic activities. Renowned for cutting-edge fabric technology and functional designs, we deliver transformative products and experiences that empower individuals to move, grow, connect, and enhance wellness. Our success is driven by innovation, retail excellence, dedication to our team, and meaningful community engagement. We prioritize fostering an equitable, inclusive, and growth-oriented workplace culture.

Compensation & Benefits

lululemon supports holistic well-being through a comprehensive rewards program designed to align with your personal and professional goals. Benefits include competitive salary, a team-based incentive scheme, paid leave, generous discounts, access to fitness and yoga classes, parenthood support, and skill development opportunities. Note that availability and eligibility for these perks depend on location and employment type, and they may be altered without prior notice.

Position Summary

The Assistant Manager, Guest Experience is an integral leader within the store team, accountable for delivering exceptional customer service daily. Reporting directly to the Store Manager, this role leads floor operations, develops and manages team members, fosters a sense of belonging, and drives a culture of growth. The focus is ensuring outstanding guest interactions aligned with lululemon’s values and strategic directions.

Key Responsibilities

• Establish and maintain a supportive, inclusive, and engaging team environment that celebrates diversity and encourages productivity and enjoyment.
• Lead dynamically on the sales floor, identifying and responding to the needs of the business, team members, and guests.
• Engage team members by clarifying how their individual contributions support store and organizational success.
• Implement and cascade the Store Manager’s people vision effectively to the team using sound judgment.
• Oversee recruitment, selection, and onboarding processes to build diverse, high-performing teams that meet business goals.
• Provide coaching and training to close skill gaps, sourcing relevant learning resources and utilizing existing development programs.
• Manage ongoing performance review cycles, including giving direct feedback, recognizing achievements, documenting performance, and handling disciplinary actions or offboarding as required.
• Ensure excellence in guest experiences by monitoring interactions, facilitating technical product education, and supporting daily store operations.
• Respond to guest concerns and escalations promptly to resolve issues and maintain satisfaction.
• Track store performance against goals, analyze metrics to identify gaps, and implement improvements in guest experience.
• Manage inventory control by monitoring product levels, conducting accurate counts, minimizing shrinkage, and organizing stock deliveries consistent with visual merchandising strategies.
• Coordinate efficient inventory receipt and processing to uphold operational standards.

Eligibility and Work Conditions

• Legal authorization to work in the store’s country is required.
• Reliable transportation to the assigned store is necessary.
• Full-time (38 hours per week) with varying schedules based on roster, including mornings, afternoons, evenings, weekends, and holidays.
• Schedule flexibility may be needed during peak periods and special events, with possible early mornings or overnight shifts.
• The working environment includes bright lighting, loud music, teamwork and independent tasks, and use of technology.
• Physical demands include occasional lifting of items up to 30 lbs (13.6 kg).

Qualifications and Experience

• Minimum one year of experience managing people.
• At least one year in leadership roles involving business operations, administration, projects, or process management.
• Preferred: high school diploma or equivalent.
• Desirable: one year retail or sales management experience.
• Desirable: experience with recruiting, hiring, or training staff.

Preferred Attributes

• Commitment to inclusion and diversity by fostering welcoming environments that value differences.
• Upholding ethical standards with honesty and fairness.
• Strong leadership skills focused on motivating, empowering, and guiding teams.
• Passion for delivering exceptional, inclusive guest experiences.
• Team-building ability that encourages unique perspectives and maximizes contributions.
• Effective decision-making and problem-solving skills to enhance operations.
• Strategic thinker who aligns actions with long-term company goals.
• Able to lead others through change and uncertainty.
• Clear, interactive communication skills to effectively exchange information with others.

Additional Notes

Applicants who advance to interview will be contacted by store leadership or People & Culture staff. Reasonable accommodations for fulfilling essential duties are welcomed upon request during interview arrangements.