Assistant IT Manager

About Shangri-La Jeddah

Located on the new Jeddah Waterfront beside the Red Sea, Shangri-La Jeddah offers a new benchmark in luxury for the city. The hotel features expansive floor-to-ceiling windows that bring the outdoors inside, with interiors inspired by the deep blue sea and sandy beaches nearby. Guests enjoy 203 chic rooms and suites along with 17 luxury serviced apartments. The hotel boasts 5 restaurants and lounges, including the renowned Shang Palace. Conveniently positioned near popular landmarks and the Red Sea Mall, it also offers 116 privately owned Burj Assila Residences with access to The Wellness Club facilities.

Role Overview

The Assistant IT Manager supports the day-to-day IT operations, working closely with the Information Technology Manager to maintain smooth departmental functions. Responsibilities include establishing hardware maintenance programs to handle system interruptions and ensuring data security protocols are followed.

Key Responsibilities

• Maintain continuous operation of critical hotel applications such as Opera PMS, Infrasys POS, Call Accounting System, Check EAM, and Messaging System, including related hardware.
• Respond promptly to user issues involving both hardware and software systems.
• Enforce daily IT operational procedures with adherence to checklists and adapt to new requirements as needed.
• Develop new software applications and enhance existing systems to improve departmental and hotel-wide operations.
• Proactively seek and recommend improvements in IT-related areas to management.
• Embody the Guiding Principles and Core Values upheld by Shangri-La Hospitality.
• Promote environmental sustainability by reducing waste, recycling, and reusing resources where feasible.
• Stay acquainted with Corporate Social Responsibility (CSR) initiatives, policies, and government guidelines, ensuring compliance in all job-related activities that support the hotel’s CSR objectives.

Candidate Profile

• Minimum of 3 years experience as a senior analyst or programmer within a large-scale company.
• Qualifications in Computer Science or related field.
• Demonstrated leadership qualities combined with excellent communication and interpersonal skills.
• Available to work flexible hours including evenings, weekends, and holidays.
• Proficiency in English and Arabic languages.

Why Work With Us

• A work environment that nurtures your passion with opportunities for personal growth and self-actualization.
• Structured learning and development programs aimed at advancing professional and leadership skills.
• Competitive benefits, recognition programs, and perks including colleague travel incentives.
• An inclusive workplace that values diversity, respect, and security for all employees.

Additional Information

We pride ourselves on being an equal opportunity employer welcoming applications from all qualified candidates. Personal data provided during recruitment will be handled strictly for hiring purposes. Only shortlisted candidates will be contacted.