Assistant Housekeeping Manager

About Minor Hotels

Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties worldwide. Their brands, including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI, span over 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. The position is based at Al Najada Doha Hotel By Tivoli in Doha, Qatar.

Role Overview

The Assistant Housekeeping Manager supports the Housekeeping Manager in managing the day-to-day functions of the housekeeping department to ensure cleanliness, orderliness, and pristine presentation of guest rooms, public locations, and back-of-house areas. This role involves supervising the housekeeping team, overseeing inventory, maintaining service standards, and fostering a safe and efficient working environment.

Key Duties

• Assist in planning and coordinating daily housekeeping tasks and operations.
• Supervise and encourage the housekeeping staff such as room attendants, public area attendants, and linen room employees.
• Perform daily inspections of guest accommodations, public spaces, and staff work areas to verify cleanliness and maintenance standards are met.
• Ensure adherence to housekeeping procedures to uphold service quality consistently.
• Manage the inventory and procurement of cleaning supplies, linens, and guest amenities.
• Assist with staff scheduling, attendance monitoring, and participate in staff performance evaluations.
• Conduct training for new housekeeping hires and organize refresher programs for existing team members.
• Address guest complaints and special service requests promptly and courteously.
• Support compliance with health, safety, and sanitation regulations.
• Collaborate with other departments such as Front Office and Maintenance to deliver seamless guest experiences.

Qualifications and Experience

• Completion of high school or an equivalent qualification.
• Minimum of two years in housekeeping operations, including at least one year in a supervisory or assistant managerial capacity.
• Proven leadership and strong interpersonal communication skills.
• Highly organized with excellent time management capabilities.
• Familiarity with housekeeping management systems and hotel property management software (e.g., Opera, HotSOS) is advantageous.
• Adept at multitasking and managing stress in a fast-paced environment.