Application Support Analyst

Role Overview

Join a prominent international technology firm that provides essential trading and market infrastructure solutions. We are seeking a customer-oriented Application Support Analyst who thrives on resolving issues, forming client relationships, and mastering new tech in a dynamic and fast-moving setting. This position offers a strong platform for progression into client-facing or technical consulting roles within a global framework.

Key Duties

• Manage and resolve client support requests and application problems promptly.
• Perform thorough investigations into backend system and platform issues.
• Assist with onboarding processes, conduct product demos, and offer client support and guidance.
• Handle queries related to contract mapping and product information.
• Work closely with the technical teams to stay updated with product enhancements and new features.
• Explain technical information clearly and effectively to clients and other stakeholders.
• Develop and maintain trustful relationships as a primary point of contact for customers.
• Coordinate with regional and global teams to ensure smooth delivery of support services.

Candidate Requirements

• Excellent interpersonal communication skills.
• A customer-first approach with confidence when engaging clients.
• Strong analytical problem-solving skills coupled with eagerness to learn.
• Ability to perform well in a fast-paced support environment.
• A proactive team player attitude.

Preferred Qualifications:

• Basic SQL knowledge and familiarity with database queries.
• Understanding of networking concepts, including TCP/IP.
• Experience with scripting languages, especially Python, is advantageous.
• Proficiency in additional languages such as Mandarin or Japanese is considered a plus.

Benefits and Culture

• Clear advancement pathways to senior roles and consulting positions.
• Supportive leadership emphasizing mentorship and coaching.
• Exposure to and collaboration within multinational teams.
• Possibility of international travel and overseas work experience.
• Allocated annual budget for learning and development.
• Quarterly allowance for fitness activities.
• Comprehensive medical and travel insurance coverage.
• Performance-based bonuses and generous leave policies.
• Inclusive team environment with regular social activities.

Additional Information

CEI Number: R1551057 / EA Number: 07C3147