Airport Greeter

Job Overview

We are looking for enthusiastic and guest-oriented Front Office specialists who are dedicated to delivering exceptional customer service and innovative solutions to guests. This position is located at Centro Capital Doha by Rotana, Qatar.

Key Responsibilities

• Maintain the paging board in a clean and orderly manner with accurate guest information.
• Develop and sustain strong working relationships with airline staff, customs, immigration, and other airport authorities.
• Coordinate and support guest transportation needs efficiently.
• Facilitate smooth guest entry by verifying visa correctness and staying fully informed about visa procedures.
• Work closely with the Visa Officer for visit visa applications and with the Visa Clerk for necessary typing and translation tasks.
• Ensure personalized assistance for all hotel guests arriving and departing through the airport.
• Prominently display the paging board to identify arriving guests, complying with country regulations.
• Carry and utilize the daily arrival and departure report to monitor guest movements.

Qualifications & Experience

Candidates should ideally hold a diploma or degree in hospitality, accompanied by prior experience in Front Office or Customer Service roles. Computer literacy and fluency in written and spoken English are required.

Desired Competencies

The ideal applicant is well-groomed, youthful, with an approachable and friendly demeanor. They must be proactive, adaptable to changing situations, reliable, able to perform well under pressure, and detail-oriented. Required competencies include:

• Job comprehension
• Ownership and accountability
• Appreciation of diversity
• Customer-centric approach
• Flexibility
• Team collaboration