Air Freight Operator

About Ace Express Freight

Ace Express Freight is a worldwide freight forwarding firm boasting over 30 years of experience and a strong network of elite partners. They have proudly been recognized as Ireland’s Best Managed Company by Deloitte for 17 consecutive years, demonstrating a dedication to continuous enhancement, investment in staff, and commitment to exceeding customer expectations.

Role Overview

Reporting directly to the Operations Manager, the Air Freight Operator plays a key role in assisting a dynamic operations team by performing a variety of operational and administrative tasks. The role requires a highly motivated and detail-oriented individual with relevant experience in operations or transport sectors, focused on delivering excellent customer service and achieving results.

Key Responsibilities

• Coordinating and executing freight support activities using the UAF/ACE systems in collaboration with the team.
• Handling incoming calls and emails, addressing inquiries by liaising appropriately with clients and suppliers.
• Supporting KPI data collection, reporting functions, and managing export operations.
• Building and maintaining effective working relationships with colleagues, customers, and suppliers.
• Supporting health and safety initiatives and ensuring adherence to company policies and best practices.
• Receiving, printing, and verifying shipment documentation for completeness based on client requirements; obtaining missing documents as necessary.
• Managing accounts by overseeing the full freight process from start to finish.
• Requesting airfreight line and carrier charges, sending delivery pre-alerts to transporters, filing, and tracking shipments to ensure timely release.
• Daily monitoring of estimated time of arrivals (ETAs) and updating shipment statuses accurately.
• Confirming shipment dates with carriers and co-loaders, ensuring precise and reliable information.
• Providing frequent updates via telephone to customers regarding shipment status and documentation requests.
• Assisting with general administrative duties across air and ocean freight teams.

Required Qualifications and Skills

• Prior experience in a freight forwarding environment is essential.
• Proven ability to manage multiple deadlines efficiently and work independently.
• Exceptional attention to detail and accuracy in all tasks.
• Proficient user of Microsoft Office with strong reporting capabilities.
• Excellent written and verbal communication skills.
• Experience in collaborating with customers, suppliers, and carriers.
• Competence in shipment coordination and ETA monitoring.
• Strong work ethic; ability to work both as an individual contributor and a team member.
• Outstanding customer service skills.
• Self-driven with a determination to meet objectives and targets.

Benefits and Additional Information

• Company pension plan.
• Employee Assistance Programme to support wellbeing.
• Entitlement to up to 23 days of annual leave after one year of service.
• Hybrid working arrangement available (one day remote per week) following probation period.
• Participation in the Bike to Work Scheme.
• Strong prospects for career advancement within the company.

The contract is permanent with an initial six-month probationary period. The regular working hours are from 8:30 AM to 5:30 PM, Monday through Friday, based out of Blakes Cross, Lusk, County Dublin. Ace Express Freight is committed to equal opportunities employment.

Note: This job overview outlines the primary duties and qualifications but is not exhaustive. The successful candidate may be expected to fulfill other duties suitable to the role as required.