Account Manager

About DHL Express Singapore

Join DHL Express, the world's leading cross-border express shipping company established in 1969, connecting individuals and businesses across more than 220 countries and territories globally. Recognized as one of Singapore's best workplaces since 2017 and ranked first for five consecutive years by the Great Place To Work® institute, DHL's Singapore team includes over 1,500 passionate professionals committed to connecting people and improving lives through outstanding express delivery services for renowned global brands.

Role Overview: Account Manager

Reporting directly to the Area Sales Manager, the Account Manager is accountable for driving revenue growth within an assigned geographical sales territory. The role involves managing and expanding a portfolio of current customers while actively seeking new business opportunities.

Key Responsibilities

• Serve as the primary contact for customers within DHL Express, coordinating with internal departments to address inquiries, concerns, and issues efficiently.
• Maintain and grow the customer portfolio through regular face-to-face interactions and sales visits.
• Provide management with relevant data and insights for monitoring key performance indicators.
• Oversee and coordinate all customer service-related issues including service recovery and credit control through the correct departments.
• Participate in regular discussions with Marketing and Sales teams to assess and refine personal sales strategies ensuring achievement of revenue and shipment targets.
• Develop and adhere to a weekly customer visit schedule using the Global Call Planning Tool, targeting approximately six visits daily with a mix of customer segments (40/30/30).
• Complete timely GSP sales reports, including timesheets, activity logs, and opportunity tracking via COMET system.
• Submit weekly updates on pipeline movements to Sales Management.
• Follow regional and country-specific guidelines for profit margins and discounts.
• Create and execute a personalized sales plan focusing on identifying new prospects and maximizing growth within existing accounts.
• Establish and nurture strong client relationships to enhance account performance, reduce attrition, and prevent competitor encroachment.
• Convert qualified leads into first-time customers while expanding penetration in current accounts through retention and development efforts.
• Continuously expand expertise on DHL Express products and services along with commercial acumen to deliver optimal solutions to customers.
• Maintain accurate records of customer visits, agreements, and terms in the customer database.
• Analyze customer data to identify trends and fluctuations, implementing appropriate follow-up actions.
• Ensure customer agreements include cost-sensitive pricing by adhering to minimum tariff guidelines.

Candidate Profile

• Possess at least three years of sales experience.
• Demonstrate excellent communication skills in both written and spoken English, coupled with strong numerical and presentation abilities.
• Be a self-driven individual capable of working independently and collaboratively to achieve targets.
• Perform effectively under pressure maintaining consistent results.
• Hold a degree in Business or an equivalent qualification is preferred.

Benefits & Development

• Opportunity for career advancement within a global industry leader.
• Access to comprehensive training and development programs.
• An inclusive and supportive workplace culture.
• Competitive benefits alongside wellness initiatives to support employees' well-being.

Additional Information

DHL is an equal opportunity employer valuing qualifications, performance, skills, and experience in employee selection without discrimination. Job applicants should be cautious of recruitment fraud; DHL Express Singapore will never request payment or personal financial details during hiring processes. Communications are always sent from official DHL domains (e.g., name@dhl.com).