Account Development Representative

About The Role

Avalara is seeking dynamic and customer-focused professionals to join their Sales Development team as Account Development Representatives (ADR) supporting the North American market. This full-time position is based in Pune and reports directly to the Sales Manager. Candidates must have experience working with clients from North America and be ready to work night shifts to accommodate US time zones.

Key Responsibilities

• Qualify and respond promptly to incoming inquiries via web and phone concerning Avalara's product offerings.
• Gain in-depth knowledge of Avalara's products, services, and relevant industry trends.
• Create impactful first impressions by delivering exceptional customer service to prospects and existing clients.
• Encourage customer engagement through webinars, certifications, and conferences.
• Proactively maintain contact with new and current leads through innovative follow-up strategies to boost interest in Avalara's solutions.
• Meet monthly targets related to qualified leads and sales-accepted opportunities.
• Collaborate effectively within the team and contribute to the wider organization's success.
• Manage sales pipelines by maintaining account relationships and generating appropriate contact points within assigned accounts.

Candidate Requirements

• Preferably hold a Bachelor’s degree.
• Have 3 to 4 years of professional experience in outbound sales.
• Proficient in Account Based Marketing (ABM) techniques.
• Experience working with and supporting clients from the North American region is mandatory.
• Comfortable working in night shifts to support US clients.
• Motivated by and accountable to sales metrics and performance goals.
• Embrace and utilize AI technologies embedded in daily workflows and decision-making.
• Keen interest in learning AI trends and applying AI solutions to business challenges.

Benefits and Culture

• Competitive compensation along with paid time off and parental leave benefits.
• Eligibility for bonuses based on performance.
• Comprehensive health and wellness plans including private medical, life, and disability insurance (location-dependent).
• A commitment to fostering diversity, equity, and inclusion through multiple employee resource groups and leadership engagement.
• Innovative and disruptive company culture that promotes empowerment, growth, and success.

Additional Information

Avalara is a fast-growing cloud compliance platform with a mission to be involved in every transaction worldwide. The company values individuality, inclusivity, and innovation. Equal employment opportunities are provided without discrimination of any kind, and reasonable accommodations are available during recruitment processes.