Shift Leader

About Sprout and the Role

At Sprout, Shift Leaders are crucial to shaping the atmosphere within our restaurants, ensuring an enjoyable environment for both team members and guests. As a Shift Leader, you'll take the helm during shifts, maintaining smooth operations during busy periods and fostering a workplace people look forward to joining and customers want to revisit.

Key Responsibilities

• Lead daily shifts by organizing team roles clearly and maintaining momentum throughout busy times.
• Deliver exceptional customer service by making patrons feel genuinely welcomed and supported, while monitoring the dining environment for any needs.
• Support team members by providing clear communication, offering constructive feedback in real-time, and building their confidence.
• Maintain a positive and energetic atmosphere through effective teamwork, recognition, and fostering enjoyment at work.
• Uphold high standards for food quality, portion control, presentation, and overall restaurant appearance, promptly addressing any issues.
• Ensure the restaurant stays prepared by overseeing cleanliness, stock levels, checklists, and routine tasks essential for smooth operation.
• Enforce safety by making certain that all food safety, hygiene, and health & safety protocols are understood and followed during shifts.
• Be attentive to feedback from customers and staff, resolving issues promptly and reporting insights to the Restaurant Leader to drive continuous improvement.

Candidate Profile

• You proactively take initiative to get tasks done efficiently.
• You enjoy working with and assisting others.
• You thrive in a fast-paced environment and keep calm under pressure.
• You’re comfortable providing feedback when necessary.
• You notice details and care about maintaining standards.
• You’re dependable and a supportive teammate.
• You’re eager to learn, receptive to feedback, and motivated to develop leadership skills.
• You bring positive energy and are willing to be hands-on.

Please note, if you prefer to avoid leadership challenges or conflict resolution, this role might not be a good fit.

Experience Required

Ideally, you have approximately one year of experience in hospitality or a similarly fast-moving environment. Prior leadership experience is not mandatory; what’s important is your readiness to take responsibility, communicate effectively, and grow your leadership capabilities.

Additional Information

• Location: Cork, County Cork, Ireland
• Employment: Full-time, onsite
• Reporting to: Restaurant Leader
• Pay: €15 per hour
• Benefits: Free delicious food during every shift, 50% discount for you and three friends on days off, clear growth opportunities with internal promotions, leadership training through Sprout University, free online wellbeing and mental health resources, regular team socials and celebrations, and a supportive team culture.