Shift Lead

About the Role

The Shift Lead at Läderach located in Richmond, BC, acts as a key holder and brand ambassador committed to fostering a positive in-store atmosphere. This part-time position embraces leadership qualities and is ideal for those seeking a retail management career.

Key Responsibilities

• Deliver an exceptional customer experience and create a supportive environment for colleagues.
• Train and assist Store Associates to meet production targets, including product finishing tasks.
• Lead various operational tasks per shift while upholding store and brand standards.
• Ensure efficient traffic flow on the sales floor.
• Assist with accurate product merchandising.
• Support adherence to all food safety guidelines.
• Work towards sales targets, maintain store compliance, and uphold loss prevention measures.
• Participate in team meetings addressing goals, progress, and areas for improvement.
• Perform additional duties as assigned by the Store Manager.

Candidate Expectations

• Minimum one year of retail sales or similar customer-focused experience with growing responsibilities.
• Strong interpersonal and communication skills.
• Dependable with flexible availability matching store scheduling needs.
• Detail-oriented with a commitment to quality.
• Passion for chocolate and related products.

Physical Demands

• Ability to remain active and stand for prolonged periods in a fast-paced setting.
• Capability to quickly switch between multiple tasks, assist several customers simultaneously, and adapt to changing priorities.
• Physical agility required for multitasking and organization.
• Frequent bending, squatting, reaching, and cleaning duties to maintain stock and store cleanliness.
• Occasional lifting ranging from 15 to 40 pounds.

Compensation and Benefits

• Competitive hourly wage of $21.
• Premium holiday pay at time-and-a-half rates.
• Annual performance bonuses.
• Employee Assistance Program.
• Extended benefits package.

Work Environment and Opportunities

• Dynamic workplace with motivated team members.
• High level of personal responsibility in the role.
• Opportunity to contribute innovative ideas.
• Culture valuing open, respectful feedback.
• Access to internal and external training programs.
• Exclusive career advancement possibilities.
• Generous discounts on products along with staff chocolate perks.
• Convenient store locations.

About Läderach

Established in 1962, Läderach is a family-owned Swiss chocolate company with over 2,200 employees worldwide. The company’s headquarters are nestled in the Swiss Alps' canton of Glarus, where fresh chocolates are crafted daily. The retail division includes over 200 boutiques across 20 countries, offering a variety of fresh chocolate experiences. Läderach values diversity and is an Equal Opportunity Employer, prioritizing qualifications without discrimination.