Retail Store Manager

About Petstock Group

Join a dedicated team fueled by a love for pets and animals that inspire us to grow both professionally and personally, positively impacting Pets, People, and the Planet. At Petstock Group, we operate with heart, inclusivity, and a passion for pets, our community, and sustainability.

Benefits and Culture

• Access to award-winning programs supporting career advancement, including a new leadership development initiative.
• Team member, family, and pet benefits available across Petstock and Woolworths Group.
• Complimentary access to mental health, financial, and wellness support services through Sonder.
• Opportunities to contribute to community programs, sustainability efforts, and the Petstock Foundation.
• Options to purchase up to two weeks of Additional Paid Leave and receive four weeks of paid parental leave.
• Corporate discounts on health and wellness services and exclusive workplace banking access.
• A welcoming, inclusive, and fun retail environment emphasizing family values and social responsibility.

Role Overview

As a Store Manager at Petstock, you will guide a passionate team delivering outstanding customer service that contributes significantly to our success. The role offers a dynamic culture encouraging career growth within retail operations.

Key Responsibilities

• Lead by example, inspiring and mentoring team members daily.
• Coach and develop your team’s skills and knowledge continuously.
• Ensure consistently excellent customer experiences through frontline leadership.
• Foster a strong safety culture by prioritizing workplace health and safety.
• Recruit, onboard, and train new high-quality team members effectively.
• Oversee stock management to maintain accuracy and adherence to integrity processes.
• Stay current with pet care knowledge, products, and services to inform decisions.
• Build a positive and enjoyable in-store culture to retain motivated team members.
• Support local marketing efforts and sponsorships proactively.

Candidate Requirements

• Prior experience in retail store leadership or readiness to advance in retail management.
• Proven motivation to meet and exceed sales goals consistently.
• Strong leadership skills aimed at motivating teams and fostering a positive culture.
• Ability to prioritize tasks effectively and handle conflicting priorities.
• Commitment to enforcing workplace health and safety standards.
• Solid business acumen to manage store operations efficiently.
• Adaptability to changing work environments and conditions.
• Excellent interpersonal skills to build rapport with customers and team members alike.

Diversity and Community Commitment

Petstock values diversity and inclusivity, welcoming candidates from all backgrounds to join a culture where everyone can be their authentic selves. We strive to hire individuals locally where possible to support community connections and economic growth, recognizing the value of local insights within our teams.