Pre-Sales Operations Manager

About Z R Interior Design

Z R Interior Design is recognized as a premier turnkey interior design firm catering to upscale residential and commercial projects. They offer a comprehensive suite of services from initial 2D layouts and 3D visuals to material selection, project oversight, and execution.

Role Summary

We seek a dynamic, customer-oriented Pre-Sales Executive focused on lead generation, evaluation, and converting prospects into consultation appointments. This individual will handle inquiries, nurture potential clients, organize consultations, and aid the sales team in achieving monthly revenue goals.

Core Responsibilities

• Manage incoming leads from various sources including Meta Ads, Google Ads, company website, WhatsApp, Justdial, and referrals.
• Respond promptly to inquiries, ideally within five minutes.
• Assess leads based on budget, property condition, and project specifics.
• Keep the CRM system current with lead and client data.
• Proactively contact prospective clients to discuss services and understand their requirements.
• Build relationships to foster client interest until a meeting is scheduled.
• Coordinate both in-studio and online appointment setups, including sending reminders and confirming meetings.
• Support sales by preparing price quotations and presentations, and collecting key project information ahead of consultations.
• Maintain precise records of all client interactions and follow-ups.
• Execute timely follow-up strategies to reactivate inactive leads and convert qualified leads into consultations.
• Deliver daily performance reports covering metrics such as new leads, outreach efforts, scheduled meetings, and conversion rates.

Required Skills and Qualifications

• Fluent communication skills in English, Hindi, and Gujarati.
• Strong abilities in persuasion, negotiation, and professional phone communication.
• Proficient with MS Office and Google Workspace; CRM experience preferred.
• Capability to meet sales targets with excellent organizational and multitasking skills.
• A graduate degree in any field; an MBA in Marketing is advantageous.
• One to three years’ experience in Pre-Sales, Telecalling, Customer Relationship Management, or sales in Real Estate/Interior Design. Fresh graduates with excellent communication are encouraged to apply.

Performance Metrics

• Number of quality leads contacted daily.
• Speed of response to new inquiries.
• Number of in-studio visits and proposal meetings arranged.
• Conversion rates from leads to meetings.
• Monthly sales targets and contribution.
• Customer satisfaction and quality of follow-up communications.

Working Conditions

Working days are Monday through Saturday, from 10:00 AM to 7:00 PM, with Sundays off.

Compensation and Benefits

• Competitive base salary between 12,000 and 30,000 INR per month.
• Performance-based monthly incentives and sales bonuses.
• Opportunities for professional advancement and skills development.
• A supportive and progressive team environment.

Ideal Candidate Attributes

• Confident and articulate in client communications.
• Positive, persuasive, and persistent approach to follow-ups.
• Disciplined with effective objection handling.
• Dedicated to building a career in interior design sales and customer service.