Hotel Cleanliness Supervisor

Overview

As a Hotel Cleanliness Supervisor located at Palm West Beach, Palm Jumeirah Road, Dubai, you will ensure the highest standards of cleanliness and guest satisfaction within the property. This non-management role involves overseeing the quality of housekeeping services across guest rooms, public areas, and pools. You will support management by coordinating housekeeping operations, liaising with other departments, and maintaining service excellence as part of the Marriott International team.

Key Responsibilities

• Conduct inspections of guest rooms, public spaces, and pool areas after cleaning to verify adherence to quality standards.
• Manage sold room reports, verify room status, identify rooms requiring additional attention, prioritize cleaning schedules, and update the status of departing guest rooms.
• Assist housekeeping management with daily operational tasks.
• Coordinate effectively with Housekeeping, Engineering, Front Office, and Laundry teams to ensure seamless operations.
• Document and resolve discrepancies with rooms in coordination with Front Desk staff.
• Prepare and disseminate updates on room assignments and communicate critical information to the next shift.
• Complete all necessary paperwork and maintain accurate records.
• Support management in hiring, training, scheduling, performance evaluations, counseling, discipline, motivation, and coaching efforts for housekeeping staff.
• Adhere strictly to all company policies as well as safety and security guidelines; promptly report maintenance issues, hazards, accidents, or injuries; complete required safety certifications.
• Maintain a professional appearance and protect sensitive company information and assets.
• Greet and acknowledge guests according to company standards; anticipate guest needs including those with disabilities; express appreciation to guests genuinely.
• Communicate clearly and professionally; foster positive working relationships with team members and respond effectively to employee concerns.
• Ensure compliance with quality standards and expectations throughout all housekeeping activities.
• Perform physical tasks such as moving/lifting objects up to 55 pounds independently, and heavier items with assistance; operate housekeeping carts over uneven terrain; and execute repetitive motions including bending, twisting, and reaching for extended periods.
• Operate computers and point-of-sale systems to access and verify work-related information.
• Perform additional duties as directed by supervisors.

Qualifications

• Minimum education of high school diploma or GED equivalent.
• At least one year of relevant housekeeping work experience.
• Minimum one year of supervisory experience overseeing housekeeping staff.
• No licenses or certifications required.

Additional Information

Marriott International is committed to equal employment opportunity and embraces diversity. The company provides an inclusive environment valuing diverse backgrounds of its associates. Marriott Hotels uphold a legacy of forward-thinking hospitality with a focus on the well-being and development of its employees. JW Marriott, part of Marriott's luxury portfolio, fosters a unique work environment prioritizing associate happiness and growth, offering numerous training and recognition opportunities that allow individuals to thrive.