Assistant Store Manager

About Pet Valu

Pet Valu operates a family of pet stores across North America, including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. The company is dedicated to providing families with quality food and supplies for a wide variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. The stores actively support local shelters, rescues, and charities through adoption events and food bank programs, demonstrating a strong commitment to pet welfare.

Job Overview

The Assistant Store Manager plays a key role in coaching and developing store teams to deliver exceptional customer service and help pet owners select the best nutrition and solutions for their pets. This position offers growth opportunities within a leading North American pet retail company and comes with benefits like management training, employee discounts, competitive pay, and paid benefits.

Key Responsibilities

• Ensure staff consistently meet customer service standards and maintain positive community relationships, including partnerships with organizations such as the Humane Society.
• Lead employee management activities such as recruiting, scheduling, training, task delegation, supervision, and coaching.
• Ensure compliance with corporate operational standards and procedures across all staff members.
• Oversee administrative tasks including order coordination, inventory management, completion of store and safety audits, minor store repairs, and handling corporate paperwork.
• Drive team efforts toward meeting business targets and store performance goals.
• Perform other duties as assigned to support store operations.

Qualifications

• At least two years of experience in customer service and retail store management.
• A genuine enthusiasm for learning and advancing within the pet care industry.
• An outgoing, friendly demeanor combined with strong customer service skills.
• Availability to work evenings and weekends, adhering to attendance expectations.
• Reliable transportation to and from the store.
• Ability to observe and coach team members on sales techniques and customer service excellence.
• Skills in managing inter-team conflicts and escalating issues appropriately.
• Familiarity with Point of Sale (POS) systems.
• Physical ability to repeatedly lift items weighing up to 50 pounds.
• Experience within the pet industry is considered a plus.

What We Offer

• Comprehensive management training programs.
• Extensive product knowledge development opportunities.
• Employee discount benefits.
• Competitive salary packages.
• Paid benefit plans.
• A career environment focused on pet care and passion.

Location

Edmonton, Alberta, Canada