Sales Advisor

Role Overview

As a Sales Advisor, you play a crucial part in shaping the everyday customer journey within the store. Your role brings the brand and our products to life by providing welcoming service, engaging in meaningful conversations, and paying close attention to detail, which helps customers feel appreciated, supported, and confident when making their selections.

Key Responsibilities

• Warmly greet customers and create a comfortable in-store atmosphere.
• Understand customer needs attentively and provide knowledgeable product recommendations.
• Uphold service standards that reflect The White Company's values and premium brand image.
• Assist customers via in-store, online, and telephone channels as needed.
• Share product information clearly and usefully to aid customer decision-making.
• Exemplify the brand through your demeanor, communication style, and service.
• Encourage customer engagement and gather data following provided guidance.
• Exceed expectations whenever possible to ensure customers leave satisfied and valued.

Teamwork and Culture

• Collaborate positively with colleagues, offering support especially during busy times.
• Communicate openly and respectfully with both customers and team members.
• Be receptive to feedback and eager to learn through training and daily experiences.
• Adhere to established routines and processes to maintain consistency within the team.
• Take pride in embodying The White Company's core values and conduct.
• Help cultivate an inclusive, friendly, and supportive workplace atmosphere.

Store Operations Support

• Accurately and timely complete daily tasks according to instructions.
• Demonstrate confidence with cash handling, security measures, and health and safety protocols.
• Maintain products and store fixtures to uphold brand standards.
• Assist with stock replenishment, housekeeping, and inventory management as directed.
• Balance task completion with attentiveness to customers for a calm experience.
• Report promptly any concerns or issues to supervisors or managers.

Candidate Profile

• Friendly, approachable, and comfortable communicating with customers.
• Dependable, organized, and willing to follow structured processes.
• Eager to learn new skills and develop professionally.
• Enjoys collaborating within a team setting.
• Previous retail experience is advantageous but not required; enthusiasm and a positive attitude are key.

Benefits Offered

• 50% discount on company products.
• Starting with 20 days holiday, increasing to 25 days with continued service.
• One volunteer day per year to support a charity of your choice.
• Competitive salary plus potential eligibility for an annual discretionary bonus.
• Access to Perk Place Benefits Platform offering discounts related to wellbeing and lifestyle.
• Automatic enrollment into the Group Personal Pension scheme.
• Use of Wagestream Money Management app to support financial wellbeing and manage earnings.
• Life assurance coverage upon successful completion of probation period.
• Company social events including Christmas party.

Equality, Diversity & Inclusion Statement

The White Company embraces an inclusive culture that celebrates diverse backgrounds and identities. We strive to create a working environment where everyone feels they can bring their authentic selves, be valued, have their abilities supported, and perspectives appreciated. Our recruitment process actively supports equality, diversity, and inclusion commitments.

Sustainability Commitment

We dedicate ourselves to building a sustainable legacy to foster a brighter future for both people and our planet. Sustainability principles guide all of our actions and decisions.