Payroll Support Specialist

About the Role

Personio is a leading HR platform dedicated to simplifying complex and time-intensive tasks for small to medium-sized businesses. With a robust team of 1,500 employees supporting over 15,000 customers and 1.5 million users globally, Personio strives to deliver intuitive products that truly delight. This Payroll Support Specialist position offers a hybrid work model, requiring office presence three days a week in either Munich or Berlin, with remote options available for those based elsewhere in Germany.

Key Responsibilities

• Deliver expert customer support for payroll processing, ensuring all procedures comply with internal standards and external regulations.
• Maintain up-to-date knowledge of payroll-related legislation and technologies to continuously improve both processes and customer experiences.
• Respond effectively to customer queries through multiple channels including email, callbacks, and live chat, providing clear, prompt, and empathetic assistance.
• Offer customers self-help materials such as documented resources and help center articles to empower self-service.
• Manage and prioritize multiple customer issues simultaneously, ensuring timely resolutions.
• Partner with internal teams such as Product, Compliance, Implementation, and Professional Services to troubleshoot challenges and develop improvements.
• Contribute to both internal and external knowledge bases, maintaining accuracy and accessibility.
• Engage in cross-departmental projects aimed at refining payroll workflows and enhancing customer support.
• Support the development and upkeep of Help Center resources.
• Apply analytical skills to identify and bridge gaps in payroll processes and product functionalities, proposing creative solutions.
• Maintain composure and effectiveness under pressure, especially during peak periods or escalated cases.
• Pursue ongoing professional development and participate in training to sustain high levels of payroll and product expertise.

Candidate Requirements

• In-depth understanding of payroll processing, compliance mandates, and quality assurance.
• Excellent verbal and written communication abilities, with capacity to manage conflict professionally and diplomatically.
• Strong analytical thinking and problem-solving skills to navigate complex payroll scenarios.
• Effective multitasking and time management capabilities.
• Collaborative work approach with experience in cross-team settings.
• Native-level proficiency in German (or equivalent C2) and fluent business-level English.

Why Work at Personio?

Personio promotes an inclusive work culture that values diversity and supports all employees regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or ethnicity. The role supports flexible working arrangements including hybrid presence and the benefit of 20 Flex Days annually for remote work from other locations.

Additional benefits include a competitive annual compensation package with salary, benefits, and pre-IPO equity; 28 days of paid vacation with incremental increases; a fully paid Impact Day for social or environmental contribution; extensive family and mental health supports; sabbatical options; and a strong community spirit with shared meals, cultural events, and social gatherings. Healthy snacks, drinks, and weekly catered lunches further enhance the work environment.