Operations Coordinator

About The Role

We are looking for a highly organized, customer-oriented Operations Coordinator based in Murarrie, Brisbane. This role acts as a crucial connector between customers, drivers, and operational teams to guarantee safe, efficient, and high-quality service delivery.

The Operations Coordinator is essential in managing daily operations, handling customer inquiries, coordinating service needs, supporting drivers, and resolving operational issues to ensure smooth experiences for all stakeholders.

Key Responsibilities

• Deliver outstanding customer service through phone and email communications.
• Respond promptly to queries from customers and end-users.
• Collaborate with drivers and operational personnel to facilitate service execution.
• Assist in scheduling jobs and coordinating operational activities.
• Track deliveries and pickups to meet service deadlines.
• Provide timely updates about service changes, delays, or scheduling adjustments to customers.
• Support pricing, invoicing, and payment-related queries.
• Help drivers with daily operational questions and challenges.
• Promote a workplace environment focused on safety, compliance, and efficiency.
• Develop and nurture strong working relationships with customers and internal teams.

Candidate Profile

• Strong commitment to customer service and delivering favorable results.
• Excellent spoken and written communication abilities.
• Efficient organizational skills and ability to manage multiple priorities.
• Comfortable using computer systems and Microsoft Office tools.
• Effective problem-solving capabilities with sound decision-making in fast-paced settings.
• Proactive, flexible, and willing to take ownership of duties.
• High level of accuracy and meticulous attention to detail.
• Capable of working both independently and collaboratively.
• Dedicated to supporting and maintaining safety within the workplace.

About Team Global Express

Team Global Express is an Australian-owned logistics and transport company serving Australia and New Zealand. The company is committed to operational transformation and aims to become a leader in Environmental, Social, and Governance initiatives by the year 2030.

Why Join Us

We prioritize our people, customers, and the environment alongside continuous innovation and a dedication to excellence.

What We Offer

• Competitive salaries that surpass industry benchmarks.
• Opportunities for professional development including upskilling, training, and mentoring.
• Engaging employee benefits and discounts.
• Flexible working options, including opportunities to work from home.
• An inclusive parental leave policy supporting all parents and carers.
• A peer recognition program acknowledging outstanding contributions.

Inclusion and Diversity

We embrace diversity and inclusion, encouraging people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversity, and Indigenous heritage to apply. We acknowledge the traditional custodians of the land across Australia and New Zealand.

Recruitment Process

Applications begin with an online submission, potentially followed by an online assessment, then a virtual or in-person interview, and concluding with pre-employment checks such as criminal history and medical evaluations including drug and alcohol screening.

Additional Information

• Applicants are encouraged to share their preferred pronouns and any adjustments required during recruitment.
• Monitor your email spam or junk folders for communication updates.
• Our company has been recognized as a Top Company in 2023 and 2024 by a leading professional platform in Australia.