Human Resources Generalist

About Unifi

Unifi is a proud African company transforming credit access across Africa. We provide simple, swift personal loans through multiple channels including online, mobile, and branch outlets in countries such as Zambia, Kenya, Uganda, South Africa, and Tanzania. Our commitment to Africa and its people drives us to support our customers' achievements through innovative products. As one of the continent's fastest-growing lenders, we blend outstanding client service with advanced technology and data analytics.

Role Overview

The Human Resources Generalist position reports directly to the HR Manager and is responsible for managing the entire HR function. This role involves hiring exceptional talent and fostering a workplace culture where individuals and managers can excel. You will stay closely involved with the business, simplifying processes and embodying Unifi’s values at critical moments.

Responsibilities

• Manage the complete employee lifecycle, providing managers with practical insights for informed people decisions.
• Develop and maintain talent pipelines for frequently needed and difficult-to-fill positions to support organizational growth.
• Oversee partnerships with external recruitment agencies and ensure delivery of quality candidates.
• Represent Unifi at career fairs, networking events, and similar venues to attract top talent.
• Facilitate onboarding programs that help new hires integrate quickly, understand the company, and confidently contribute.
• Partner with managers to guarantee new employees are well-supported and set up for success from the first day.
• Establish strong relationships with managers to comprehend their teams and challenges thoroughly.
• Serve as a trusted advisor to managers by offering practical guidance on HR-related decisions and processes.
• Lead the performance management system, ensuring clear expectations, meaningful discussions, and maintained accountability.
• Collaborate with the HR team and broader organization to execute initiatives that boost employee engagement and skill development.
• Maintain accurate and up-to-date employee records, HR systems, and people administration.
• Ensure optimal and correct utilization of HR systems throughout the business.
• Consistently apply HR procedures and monitor employee usage of relevant tools and systems effectively.
• Contribute to creating a work environment where employees can excel, thrive, and help drive business success.
• Actively embody Unifi’s cultural values and contribute to making the workplace enjoyable.

Qualifications and Skills

• A bachelor's degree or an equivalent qualification is required.
• A minimum of 5 years’ experience in a comprehensive HR operations role encompassing the full employee lifecycle.
• Confident in supporting and constructively challenging managers with sound judgment and practical solutions.
• Effective, clear, respectful communication skills.
• Able to build strong relationships, gain trust, and collaborate effectively across teams and countries.
• Highly organized and dependable, capable of managing multiple priorities while maintaining high quality.
• Resilient, resourceful, proactive with a strong "can-do" mindset.
• Passionate about enabling employees to succeed and flourish in their roles.
• Curious, continually seeking improved ways to enhance employee experience and operational effectiveness.
• Willingness and ability to travel across Africa as required.