Cashier

Position Overview

The Cashier position at Ujjivan Small Finance Bank, categorized as AM-II grade, functions within the Branch Banking department at a branch location, reporting directly to the Branch Operation Manager. This full-time role is essential in accurately executing all cash transactions and operations in compliance with internal and external banking standards, alongside managing daily reconciliations through the banking system.

Key Responsibilities

• Ensure smooth branch operations by processing cash transactions and account maintenance with accuracy and promptness.
• Manage the branch's cash handling protocols including receiving and processing cheques, drafts, pay orders, and similar instruments within authorized limits and issuing receipts accordingly.
• Disburse cash for withdrawal requests and manage cash collections against deposits and loan repayments as per EMI schedules with appropriate record keeping.
• Maintain various registers such as inward/outward registers, petty cash, and assets, while coordinating requisition forms with the Regional Head Office.
• Perform daily cash tallying aligned with transaction records and generate the ‘End of Day’ branch report.
• Co-manage the branch vault and cash operations in coordination with the operations officer, ensuring security and smooth functioning.
• Engage with customers during cash transactions, provide excellent service, educate them about bank products and alternate transaction channels, and identify cross-selling opportunities.
• Adhere to defined turnaround times (TAT) for transactions and ensure compliance with all banking regulations and policies related to cashier operations.
• Carry out cash counts at the start and end of each day, hold keys and valuables securely along with the Assistant Branch Manager, and validate customer authenticity during withdrawals.
• Update passbooks, verify deposit slips for audit requirements, and manage currency chest deposits accurately.
• Maintain up-to-date knowledge of bank products, regulations, and 'Know Your Customer' principles, completing mandatory training and performance processes on schedule.

Required Knowledge and Skills

• Any undergraduate degree, preferably in Finance or Commerce.
• At least 1-2 years of experience handling large volumes of cash.
• Experience with entering data in financial management software or ERP systems.
• Ability to consolidate accounting data efficiently and handle cash carefully, including detecting counterfeit notes.
• Proficiency in computer operations and relevant software, with on-the-job training provided.
• Strong numerical ability, multitasking skills, and a systematic approach to timely and meticulous customer service.
• Positive interpersonal and communication skills focused on excellent customer service and relationship management.
• Competencies in execution, managing relationships, and customer focus.

Key Interactions

• Internal coordination with regional operations teams, financial control units, and service quality executives.
• External collaboration with neighboring banks, cash management agencies, and business correspondents.

Additional Information

This position demands responsibility over daily branch cash limits, conducting branch audits, managing ATMs and vaults, and upholding stringent operational policies. The role requires maintaining registers and ensuring all operations conform to banking guidelines. The document outlining these duties was prepared on 20-03-2026 and last updated on 27-03-2026 by the TM Team. It is meant for internal use within Ujjivan Small Finance Bank.