Taneicia McLean

About

Experienced customer-focused professional with over 12 years of experience across customer service, technical support, sales, hospitality operations, and healthcare support. Skilled in resolving customer issues, supporting operations, and delivering high-quality service in fast-paced environments.

Experience

• Phlebotomist
  Blood Bank, Jamaica
  Jan 2026 – Mar 2026
• Clover Tech Support Representative
  Sutherland Global Services
  Dec 2021 – Sep 2025
• Owner & Operator
  May 2015 – Dec 2021
• Sales Representative
  DIRECTV
  Jan 2011 – Nov 2014
• Customer Service Representative
  Precision Response Corporation
  Jun 2008 – Oct 2010

Education

• Certificate in Phlebotomy
  City and Guilds
  Phlebotomy · Sep 2025 – Feb 2026
• Certificate in Phlebotomy
  American Allied Health Association
  Phlebotomy · Feb 2026 – Feb 2026
• Certificate in Phlebotomy
  Distinction College, Kingston, Jamaica
  Phlebotomy · Sep 2025 – Feb 2026
• High School Diploma
  Miramar High School
  Aug 1995 – Jun 1996

Skills

• Communication
• Decision making
• Time Management
• Problem Solving
• Multitasking
• Sales
• Quality Assurance
• Inventory Management
• Technical Support
• Operations Management
• CRM
• Customer Service
• Microsoft Office
• Account Management
• Team Leadership
• Ticketing systems
• Active Listening
• Patient Care
• Remote Support
• POS Systems
• Phlebotomy
• Specimen collection

Courses & certifications

• Mental Health course · Distinction College · 2026
• Phlebotomy Certificate · American Allied Health Association · 2026
• Phlebotomy Certification · City and Guilds · 2026

🗣️ Languages

• English · Fluent

🏆 Achievements & awards

• Graduated in Top 10% of Class · 1996
• Dean’s List Honoree · 1996

  Dean’s List Honoree for 3 semesters.

🤝 Volunteering

• My Own Charity · Feeding · 2026

  Feeding homeless and mentally ill in my community and Spanish Town on weekends