Call Quality Auditor Internship
Thane, Maharashtra, India · Full Time internship
Be the first to apply
- Stipend
- Stipend: INR 9,500 – INR 10,000 / month
- Duration
- 6 months
- Start
- Immediately
- Openings
- 4
Applicants must be available for a full-time, in-office internship lasting six months, able to start between September 8th and October 13th, 2026, and possess relevant skills and interests suitable for this role.
- Work mode
- In office
- Resume
- Required to apply
About the internship
About Medius Technologies
Medius Technologies, based in Mumbai, specializes in IT solutions for debt management and collections, catering to banks and NBFCs.
Internship Responsibilities
The intern will play a vital role in assessing call quality by evaluating recorded and live calls against established standards. Responsibilities include ensuring agent adherence to scripts and legal guidelines, spotting compliance risks and communication errors, creating detailed audit reports and agent scorecards, providing constructive feedback to agents, monitoring recurrent issues, and aiding in training and process enhancements. Maintaining both confidentiality and accuracy when managing call data is essential.
Internship Eligibility and Details
Candidates must be able to work full-time onsite in Thane, Navi Mumbai, or Mumbai locations. The internship spans six months, starting immediately, within the period of September 8th to October 13th, 2026. Applicants should possess relevant skills and interests aligned with the role.
Benefits and Perks
- Certificate upon completion
- Letter of recommendation
- Flexible working hours